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www.trackstudio.com

Przhevalskogo 9/27-24
Smolensk, Russia 
+7-910-787-16-98

Solutions:
TrackStudio Enterprise
 
 

Company 360
Revenues:
Installed Base: 200
Employees: 5
Deployment: Both

Customer References
Provided upon request

John Ragsdale Commentary

Functional Coverage

  eService
  Web Collaboration
  Proactive Chat
  Email Response Management
  Agent Knowledgebase
  Agent Diagnostic Tools
  Customer Knowledgebase
  Customer Self-Service Problem Diagnostic/Self-Healing
  Forums
  Remote Control/Remote Diagnostic/
Self-Healing


  Field Service
  Field Agent Scheduling/Dispatch
  Parts Inventory/Logistics Tracking
  Wireless Field Service
  CRM
  Case Management
  Entitlement
  SLA Tracking
  Customer History
  Upsell/Cross-Sell


  Contact Center
  Skills Based Routing
  Work Force Optimization
  Quality Monitoring
  Learning Management System
  Voice Self-Service
  Survey Management


  Business Consultants
 
 
 

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