Companies are recognizing that OnDemand solutions can eliminate cost and complexity, and the OnDemand option is catching on in new areas. UCN is riding this Wave with their InContact solution: a complete telephony system offered OnDemand with monthly billing. InContact offers full multi-channel support (phone, fax, email, chat), quality monitoring and recording, ACD, IVR and outbound dialing capabilities, and integration to internal systems for screen pop and customer lookup. Supporting single sites, multi-sites and at home agents, InContact has drag and drop controls for building call flows and multi-channel processes, without involving any IT resources.
Functional Coverage
eService
Web Collaboration
Proactive Chat
Email Response Management
Agent Knowledgebase
Agent Diagnostic Tools
Customer Knowledgebase
Customer Self-Service Problem Diagnostic/Self-Healing
