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www.vcustomer.com
4040 Lake Washington Blvd.
Kirkland, WA 98033
206-802-0200
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Solutions: |
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| High-quality, multi-channel customer support services |
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Company 360 |
| Revenues: |
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| Installed Base: |
N/A |
| Employees: |
3,000 |
| Deployment: |
N/A |
Customer References |
| Provided upon request |
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John Ragsdale Commentary
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Functional Coverage
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eService |
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Web Collaboration |
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Proactive Chat |
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Email Response Management |
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Agent Knowledgebase |
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Agent Diagnostic Tools |
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Customer Knowledgebase |
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Customer Self-Service Problem Diagnostic/Self-Healing |
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Forums |
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Remote Control/Remote Diagnostic/
Self-Healing |
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Field Service |
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Field Agent Scheduling/Dispatch |
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Parts Inventory/Logistics Tracking |
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Wireless Field Service |
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CRM |
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Case Management |
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Entitlement |
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SLA Tracking |
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Customer History |
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Upsell/Cross-Sell |
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Contact Center |
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Skills Based Routing |
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Work Force Optimization |
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Quality Monitoring |
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Learning Management System |
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Voice Self-Service |
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Survey Management |
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Conferences |
Training |
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Contact Us |
11031 Via Frontera, Suite A * San Diego, CA
92127 * Tel. 858-674-5491 * Fax. 858-674-6794
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