http://verint.com/corporate/
330 South Service Rd
Melville, NY 11747
(800) 4VERINT
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Solutions: |
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| quality monitoring/full-time recording, workforce management, eLearning, performance management , customer surveys |
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Company 360 |
| Revenues: |
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| Installed Base: |
5000+ |
| Employees: |
2500+ |
| Deployment: |
On Premise |
Customer References |
| O2 Ireland, Pitney Bowes, Royal & SunAlliance, Siemens Business Services |
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John Ragsdale Commentary
Verint Witness Actionable Solutions brings together best-of-breed functionality across learning management, workforce management and quality management into a single,
integrated suite for call centers and tech support organizations. Last year’s merger of Witness Systems and Verint created a clear marketshare leader, with the high
usability and functional depth from Witness, and the complex speech and data analytic capabilities of Verint. Individual modules cover core support requirements such as
skills based scheduling, 100% or rule-based call and screen recording, quality monitoring, automated quality scoring, agent training and even customer survey management.
Graphical analytic tools pinpoint hot topics across channels, helping you spot trends early and deliver more proactive support.
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