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www.webex.com
3979 Freedom Cir.
Santa Clara, CA 95054
408.435.7000

Solutions:

WebEx Meeting Center™

WebEx Sales Center

WebEx Event Center™

WebEx Training Center

WebEx Support Center

Company 360
Revenues:	$53M
Installed Base:	25000+
Employees:	2091
Deployment:	OnDemand

Customer References

Agilent Technologies

BCC Software

BDO Seidman

Best Software

Cognos

Emerson

Ericsson NewQual

KRM

Lawson

Lending Solutions

Quintiles

Administaff

John Ragsdale Commentary

Founded in 1996, WebEx is perhaps best known for their Web conferencing (boasting over 60% marketshare), but also offer an expanding suite of offerings including a complete remote support solution and online selling tools. The WebExSupport Center includes remote control/remote access, diagnostic tools, file transfers and patch/update installation, as well as a 'click to connect' option to embed in websites to offer customers seamless access to assisted service. Support for PC, Mac, Linux and Solaris systems is available.

Functional Coverage

	eService
>	Web Collaboration
>	Proactive Chat
	Email Response Management
	Agent Knowledgebase
	Agent Diagnostic Tools
	Customer Knowledgebase
	Customer Self-Service Problem Diagnostic/Self-Healing
	Forums
>	Remote Control/Remote Diagnostic/ Self-Healing

	Field Service
	Field Agent Scheduling/Dispatch
	Parts Inventory/Logistics Tracking
	Wireless Field Service

	CRM
	Case Management
	Entitlement
	SLA Tracking
	Customer History
>	Upsell/Cross-Sell

	Contact Center
	Skills Based Routing
	Work Force Optimization
	Quality Monitoring
>	Learning Management System
	Voice Self-Service
	Survey Management

Business Consultants

Solutions:

Company 360

Customer References

John Ragsdale Commentary

Functional Coverage