About J.D. Power and Associates
For more than three decades, J.D. Power and Associates has been conducting in depth research to understand consumer and business behavior. Each year, the firm conducts studies in more than 60 countries to understand consumer and business opinions and expectations regarding the products and services that they purchase.

The firm's research, consulting, and performance improvement services are used by a variety of industries to improve product quality and customer satisfaction. J.D. Power and Associates' product and service rankings serve as industry benchmarks for measuring and tracking quality and customer satisfaction.