Convert High Customer Support Satisfaction into a
Marketplace Advantage

The J.D. Power and Associates Certified Technology Service & Support program is a unique opportunity to demonstrate your commitment to excellence and gain a real competitive advantage. Jointly developed by the SSPA and J.D. Power and Associates, the program’s two levels of certification provide a clear path to achieving both the highest levels of customer support quality and satisfaction. These programs offer a competitive advantage for your company as well as an association with the recognition and awareness of the J.D. Power and Associates brand name.

Two Levels of Certification:
The program recognizes 2 levels of support excellence; adherence to a rigorous set of industry best practices and achievement of a high level of customer support satisfaction. The first level assures that a company has the policies, procedures and infrastructure to consistently deliver world-class support. The second level validates that a company’s internal support quality translates into the highest levels of customer satisfaction.

Together, the Certified Technology Service & Support program enables your customers and prospects to gain confidence in your customer service operation before they make purchasing decisions.

Total Support Quality - Certify the quality and efficiency of your support operations. Based on the SSPA standard with nearly 250 support-specific criteria, Total Support Quality certification recognizes companies that are employing industry-leading practices to develop and deliver their support. To achieve Total Support Quality certification, your company must pass an independent audit conducted by a team with both technical support and customer satisfaction expertise.

High Customer Support Satisfaction - Companies that achieve the SSPA Total Support Quality certification can graduate to the next level of the program to become a Certified Technology Service & Support provider for delivering an "Outstanding Customer Service Experience". This unique certification demonstrates that your customer support satisfaction is among the highest in the industry. Based on a benchmark maintained by J.D. Power and Associates, only companies that rank in the top 20% of customer satisfaction scores for the technology industry can earn this prestigious certification.

Get started by contacting the SSPA now!
Certified technology service and support excellence begins with a call to the SSPA at 858.674.5491 or email ctss@thesspa.com.