Organizational Development Program: RECOGNIZE PHASE

The Organizational Development Program Recognize module benchmarks your company’s performance in operational process and customer satisfaction against the best practices of support organizations.   The certifications that can result from the Organizational Development Program are the highest form of recognition available in the industry and provide credible and independent acknowledgement that excites employees and executives and impresses customers, prospects and others.  Credible recognition of your support organizations allows organizations to defend support prices and margins against increasing price pressures.  Customers have demonstrated that they prefer to purchase from organizations that they can count on for excellent support once the sale is made. Achievement in the SSPA certification programs identified below differentiates your organization from the competition and projects a differentiation that is important to customers.

• SSPA Rated Outstanding: Based on the same Excellence in Service Operation criteria, this certification allows for a single location or specific module based certification
  
  
• SSPA Excellence in Service Operations: Support enterprise certification that comprehensively audits all support delivery methods and key operations.
  
  
• J.D. Power and Associates Certified Technology Service and Support (CTSS): The ultimate in certification - this program adds comprehensive third party surveys to the Excellence in Service operations audits, allowing you to take advantage of the J.D. Power and Associates world class brand.