SSPA Recognizes Informatica's California Support Center
for Outstanding Technical Support

June 26, 2008 – The Service & Support Professionals Association (SSPA) today announced that Informatica Corporation's Global Customer Support Center in California achieved the SSPA's Rated Outstanding certification.  This distinction recognizes Informatica's commitment and success in delivering operational efficiency in technical support.

“SSPA certification is the gold standard for measuring superior customer support operations and Informatica is pleased to be among the elite group of companies to have earned this distinction,” said Ansa Sekharan, senior vice president, Global Customer Support, Informatica. “Everything we do is geared towards ensuring customer satisfaction and achieving ‘SSPA Rated Outstanding’ certification underscores that fact.”

On-site audits were conducted by an expert in technical support from the SSPA at Informatica's North America Global Service Operations center in California.  Informatica's ability to successfully demonstrate operational excellence when compared to a rigorous set of standards, speaks to their commitment to deliver top quality technical support.

“Throughout the audit process, Informatica demonstrated its commitment to top-tier customer support,” said Stephen Smith, executive director, SSPA.  . “With the awarding of ‘SSPA Rated Outstanding’ certification, the company’s customers can be assured that world-class support operations are in place for providing outstanding support and service.”

The SSPA Rated Outstanding certification was developed by the SSPA and over 50 of the top industry leaders in technical support.  Companies that achieve certification have to quantify and demonstrate that their technical support operations meet a set of stringent best practices.  The SSPA Rated Outstanding program is one of a series of certifications within the SSPA Organization Development Program, which was launched in the fall of 2005.  The 2008 version of the program includes over 300 separate best practice criteria for high quality technical support operations.

Queries about the SSPA's Organization Development Programs for technical support organizations can be made by calling 1-858-674-5491 or visiting - http://www.thesspa.com/certifications/odp.asp

About Informatica
Informatica Corporation (NASDAQ: INFA) is a leading provider of enterprise data integration software and services. With Informatica, organizations can gain greater business value by integrating all their information assets from across the enterprise. More than 3,200 companies worldwide rely on Informatica to reduce the cost and expedite the time to address data integration needs of varying complexity and scale. For more information, call +1 650 385 5000 (1 800 653 9871 in the U.S.), or visit www.informatica.com.

About the SSPA
As the support industry’s premier management community, the Service & Support Professionals Association (SSPA) is a key resource for the information and best practices needed to make better business decisions. It brings together the best minds from across the industry spectrum – from established companies with successful track records to pioneering newcomers with out-of-the-box ideas. The SSPA also partners with thought leaders such as J.D. Power and Associates and the Wharton School to create programs that benefit the industry. The SSPA is a member of a global network of associations that includes the Technology Professional Services Association (TPSA) and the Association for Services Management International (AFSMI). For more information, visit www.thesspa.com