Why Certify

The J.D. Power and Associates Certified Technology & Support program is much more than just a way to measure your organization’s effectiveness. It’s a roadmap that helps you lead the organization to continuous improvement over time. It communicates the quality of your service and support directly to your customers – where it can do the most good. And it builds the profile and image of your service and support organization within your company.

Certification Value Model
The Certified Technology Service & Support program enables your customers and prospects to gain confidence in your customer service operation before they make purchasing decisions. The program:

• Provides the foundation for continuous best-practice process improvement
• Enhances consistency in service delivery across all products and centers
• Converts your investment in service and support into a marketplace advantage
• Demonstrates the value of your services and reduces the need to discount maintenance services

Compare your support organization to the best practices in the industry Discover opportunities for continuous improvement of your support operations Increase consistency across your support organization Justify support resources and budgets Boost morale and reduce attrition in your support staff

Graduate to the highest level certification for customer support Differentiate your support offerings, and your company from the competition using an independent, third party. Enhances the value of your support programs Associate with a brand that is synonymous with quality and customer satisfaction

Get started by contacting the SSPA now!
The road to certified technology service and support excellence begins with a call to the SSPA at 858.674.5491 or email ctss@thesspa.com.