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November 20, 2008 |
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From webcasts to
whitepapers, these
resources will help you
clarify trends &
opportunities for tech
services in our current
economic downturn |
Across the globe, the struggling economy is dominating conversations in board rooms and mail rooms alike. During these challenging times, it is critical that technology services companies do a number of things to stay afloat. Among them: understand how the latest industry trends may impact your business (positively or negatively), recognize opportunities to become more resource-efficient, and most importantly—protect core revenue streams by delivering even more value to your customers.
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Nomination deadline:
- Dec 12, 2008
Applications deadline:
- Feb 6, 2009
Finalists notified:
- April 2009
STAR Awards Luncheon:
- May 6, 2009 |
If you think your support organization delivers exceptional customer service—and you’d like to showcase your prowess to customers in this struggling economy—you should nominate yourself for a 2009 STAR Award for Best Practices. Now in their 19th consecutive year, SSPA’s prestigious STAR Awards recognize technology companies who display exceptional leadership, innovation and commitment in developing and implementing Best Practices. Nominate your company in one or more of the ten available categories by completing a nomination form. This form is due by December 12, 2008. Only members of the SSPA can participate.
> View Available Categories & Download Nomination Form |
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Browse analyst
commentary, awards, and
services technology
vendor details by
functional area or
company name |
To be effective in our ever-changing industry, you need to keep up-to-speed with the latest services technology and what benefits--or risks--new products or services can pose for your organization.
>
SSPA’s Services Technology Buyer's Guide can help. |
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On-demand webcast
brought to you by SSPA,
TPSA, AFSMI and Bomgar |
Champagne Support in a Bear Economy?
Why the Economy Can't Afford Premium Support
(and Why You Can't Either)
How does a support provider offer champagne support in a bear economy? Instead of wrestling with a bear market, PlumChoice has taken a new approach to supporting its customers, which has enabled them to offer premium support to their clients without the premium price tag. > View Now |
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On-demand SSPA Webcast
sponsored by Google |
Unlocking Enterprise Content:
Universal Search for Service Organizations
Join us for this on-demand webcast where we will discuss Google’s search capabilities in the Enterprise space, and how they are using search to positively impact service organizations. Also, we’ll take a deep dive into the benefits and ROI of universal search for support centers and technology services organizations, as well as examine customer implementations. > View Now
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SSPA & TPSA Members
Only On-demand Webcast |
The Q3 2008 Service 50 Webcast
Listen as Thomas Lah, Executive Director for TPSA, announces The Service 50 for Q3 2008, identified some of the trend data TPSA is tracking, and commented on critical observations that can be made from this quarterly update. > SSPA/TPSA Members View Now |
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Wharton Program
December 8 – 11
in San Francisco |
Wharton Technology Services Management Program
What’s the one thing that would make you and your colleagues more effective at leading and managing your services business? Imagine a business training program which is not only tailored for service organizations, but also holds the unique pedigree of being created by both the SSPA and one of the most prestigious business schools on earth—Wharton. > Last Call for the 2008 Program |
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