SSPA Update


	November 20, 2008
SSPA RECOMMENDED	RECESSION TRENDS & OPPORTUNITIES
From webcasts to whitepapers, these resources will help you clarify trends & opportunities for tech services in our current economic downturn	Across the globe, the struggling economy is dominating conversations in board rooms and mail rooms alike. During these challenging times, it is critical that technology services companies do a number of things to stay afloat. Among them: understand how the latest industry trends may impact your business (positively or negatively), recognize opportunities to become more resource-efficient, and most importantly—protect core revenue streams by delivering even more value to your customers. How does a service provider offer champagne support in a bear economy? - On-demand webcast with SSPA, Plumchoice & Bomgar Service Technology Trends SSPA members only Conversations from October 2008 SSPA, AFSMI & TPSA conference - white paper by John Ragsdale Winning Service Strategy in a Changed Economy SSPA members only - Keynote presentation (PDF) from October 2008 conference How do we continue to deliver top-level services when we are financially hamstrung? - Article by Bill Rose Top 10 Outsourcing Tips for Uncertain Economic Times - Article by Bill Rose Eye on Service: Tech Services Blog by John Ragsdale Economic downturns = uptick in tech M&A; why our industry is better positioned now than it was for the 2001 tech crash; and more

SSPA RECOGNITION	star AWARDS: NOMINATE YOUR ORGANIZATION
Nomination deadline: - Dec 12, 2008 Applications deadline: - Feb 6, 2009 Finalists notified: - April 2009 STAR Awards Luncheon: - May 6, 2009	If you think your support organization delivers exceptional customer service—and you’d like to showcase your prowess to customers in this struggling economy—you should nominate yourself for a 2009 STAR Award for Best Practices. Now in their 19th consecutive year, SSPA’s prestigious STAR Awards recognize technology companies who display exceptional leadership, innovation and commitment in developing and implementing Best Practices. Nominate your company in one or more of the ten available categories by completing a nomination form. This form is due by December 12, 2008. Only members of the SSPA can participate. > View Available Categories & Download Nomination Form

sspa resources	services technology buyer's guide
Browse analyst commentary, awards, and services technology vendor details by functional area or company name	To be effective in our ever-changing industry, you need to keep up-to-speed with the latest services technology and what benefits--or risks--new products or services can pose for your organization. > SSPA’s Services Technology Buyer's Guide can help.

SSPA WEBCASTS	ON-DEMAND ONLINE EVENTS
On-demand webcast brought to you by SSPA, TPSA, AFSMI and Bomgar	Champagne Support in a Bear Economy? Why the Economy Can't Afford Premium Support (and Why You Can't Either) How does a support provider offer champagne support in a bear economy? Instead of wrestling with a bear market, PlumChoice has taken a new approach to supporting its customers, which has enabled them to offer premium support to their clients without the premium price tag. > View Now

On-demand SSPA Webcast sponsored by Google	Unlocking Enterprise Content: Universal Search for Service Organizations Join us for this on-demand webcast where we will discuss Google’s search capabilities in the Enterprise space, and how they are using search to positively impact service organizations. Also, we’ll take a deep dive into the benefits and ROI of universal search for support centers and technology services organizations, as well as examine customer implementations. > View Now

SSPA & TPSA Members Only On-demand Webcast	The Q3 2008 Service 50 Webcast Listen as Thomas Lah, Executive Director for TPSA, announces The Service 50 for Q3 2008, identified some of the trend data TPSA is tracking, and commented on critical observations that can be made from this quarterly update. > SSPA/TPSA Members View Now

LAST CALL	2008 WHARTON PROGRAM - DECEMBER 8 - 11
Wharton Program December 8 – 11 in San Francisco	Wharton Technology Services Management Program What’s the one thing that would make you and your colleagues more effective at leading and managing your services business? Imagine a business training program which is not only tailored for service organizations, but also holds the unique pedigree of being created by both the SSPA and one of the most prestigious business schools on earth—Wharton. > Last Call for the 2008 Program
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