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May 28, 2009 |
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Customer Experience Intelligence: improve support productivity, customer satisfaction & generate ROI.
> Learn more and register for the June 4th event with featured speaker, John Ragsdale |
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Blog: Ragsdale's Eye On Service
> All things support technology
Blog: Rose's Support Sense
> All things support operations and delivery
Community: Technology Services Forum
> All things technology services |
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Winners Honored:
Spring 2009 SSPA STAR Awards for Best Practices; including Avaya, Cisco Systems, Digital Hands, EMC, Netezza, Riverbed Technology, Symantec, and Xerox.
> Learn more
New Competition Begins:
SSPA STAR Awards - Nominations due June 19th!
> Learn more about the categories and process
> Hear from SSPA Executive Director what it takes to win
Recognized Innovators in Support Technology:
Attensity, Citrix Online, ISOdx, nGenera and RightNow Honored
> Learn more
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TSW 2009 Las Vegas Call for Speakers is Now Open
We are making plans for the largest-ever technology services conference: you will want to be a part of this one. Do you have an interesting case study or relevant topic you'd like to share with your peers? Submit an application for consideration to present at our TSW Fall '09 Las Vegas conference. |
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| Early Birds Save $200! |
Early Bird Registration- SAVE $200
Register on or before June 15, 2009, and take advantage of our Early Bird Registration savings offer for TSW 2009 in Las Vegas. Be one of the first 100 to register and enter a drawing to win the hot new HP Mini 1000 Mi Series netbook. Register Today. |
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| Early Bird Conference Alumni Save $400! |
Early Bird Registration for Conference Alumni - SAVE $400
SAVE $400 if you have attended one or more of our conferences! As a conference alum, you can save on registration costs if you register on or before June 15, 2009 for TSW 2009 in Las Vegas. Act now to take advantage of this special Early Bird Registration offer.
Contact Susie Hiner for more details. |
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| Save an additional $300 per team member |
Save $300 when you register three or more from your company!
Add value for your entire team by sharing the TSW 2009 Conference. Take advantage of our early-bird/team discounts for a total of $500 savings per person through June 15.
Take advantage of this time-sensitive team discount. Contact Susie Hiner at 1-858-674-5491.
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| The Fall 2009 TSW conference begins October 19! |
Attend the Fall conference with a voucher! Do you want to attend the TSW conference, but you're not sure whether you can use a voucher? If your organization is a corporate member of SSPA, there may be conference vouchers available for you and your team.
Plus, you can redeem your conference vouchers regardless of the registration option you select. For questions about redeeming vouchers, just get in touch with Susie Hiner. |
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Support Desk Economics 101: Reduce, Reuse & Recycle
When it comes to Support Desk economics the supply of the IT budget is shrinking while the demand of end-users for high-quality support remains the same. So, how does a support provider manage a shrinking budget without sacrificing quality? |
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Can Your Support Center Afford Not to Be Proactive about Chat?
Offering the highest level of support to your most valuable and at-risk customers can be a company's greatest differentiator--especially in today's economy. Knowing exactly who your customers are and when to connect with them is crucial to maximizing your agents' productivity... |
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Manage Costs and Increase Revenue in a Down Economy: Partnering for Success
SSPA's John Ragsdale presented insights into the current economic climate specific to service & support, how services have become the economic engine for technology companies, and recommendations on how to maximize the value of strategic partners. Mike Serpan of Convergys Corporation discussed how to deepen relationships with strategic partners and overcome hurdles to outsourcing... |
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Forgot your login info?
We can help. Call +1
858.674.5491 or
contact us via email. |
Recognized Innovator Awards: Spring 2009
Innovation in Collaboration, Infrastructure, Revenue Generation
Author: John Ragsdale, Vice President of Research, SSPA
Service Convergence Begins with KM
Consolidating Knowledge Efforts Cuts Cost, Improves Service, Captures IP
Author: John Ragsdale, Vice President of Research, SSPA
2009 SSPA Member Technology Heat Map
Significant Gains in Adoption in Multiple Areas of Support Technology
Author: John Ragsdale, Vice President of Research, SSPA |
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Distributed by SSPA | 11031 Via Frontera - Suite A - San Diego CA - 92127 | 858.674.5491
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