(CSP-S) Making It Happen:

CSP—S Certification Training
This program is designed for team leads, supervisors and managers who are candidates for the Certified Support Professional Supervisor (CSP-S) certification. Making It Happen™ teaches leaders how to coach employees and reinforce skills use on the job. They’ll learn how to create a positive work environment and build a top-performing team.

Course content

Module 1: It’s Who You Are—Coaching From Within

• A definition of high-quality coaching
• Understanding the impact of managing with integrity
• Creating a coaching mission statement

Module 2: The Measures of Success—Tools to Measure Performance

• Understanding productivity and quality measurements
• Setting performance Standards and Objectives
• Evaluating your assessment forms

Module 3: Aiming High—Setting Team and Individual Goals

• Crafting meaningful goals
• Setting team goals
• Setting individual goals

Module 4: Tuning In—Tips and Techniques for Observing Performance

• Methods of monitoring performance
• Determining how often to monitor
• Preparing to give feedback

Module 5: In a Flash—The Art of Giving Quick Feedback

• Praising strong performance
• Refining performance that is almost—but not quite—correct
• Correcting poor performance

Module 6: Playing It Back—Conducting One-on-One Review Sessions

• Methods of tracking performance
• Analyzing performance
• Leading a review session

Module 7: Talking It Out—Dealing With Challenging Situations

• Troubleshooting performance issues
• Discussing negotiable performance issues
• Resolving non-negotiable performance issues

Individual certification cost (includes online course and certification test) -          $415
To enroll now contact kanderson@thesspa.com