To protect our member-company’s bottom line, SSPA and the SSPA Industry Committee on Maintenance and Support ROI have developed this white paper to help you understand the emerging trends that threaten to reduce services revenue growth and margins. This white paper also provides effective strategies for defending your prices for maintenance, service and support contracts.

SSPA’s primary finding is that while discounting cannot be eliminated it can be controlled. Levers exist to bring this issue under management’s control. Acting to defend maintenance and support revenue is a company issue, not just a service & support problem. This report identifies these levers and details what practices companies should implement to better protect the important margin and EPS contribution of your maintenance, service and support business.

MEMBERS ONLY THE COMPLETE WHITE PAPER

WHITE PAPER ABSTRACT (available to community members)