SSPA | Service & Support Professionals Association

value-added support

Overview | Importance |

SSPA members only

Case Studies & Research	Articles	Presentations
Oracle’s Engineered Services and Advanced Customer Services: A Case Study in Value-Added Support SSPA Case Study – March 2007	SSPA Introduces Value-Added Support: What Your Company Needs to Know Today Trisha Bright, VP of Member Programs, SSPA	SSPA Special Edition Webcast: Empowering Support’s Future with Value-Added Support SSPA – January 2007
Analytics' Role in Value-Added Support: Leveraging Technology to Unlock Business Intelligence SSPA Research – March 2007	Leveraging Business Intelligence to Create Value-Added Support John Ragsdale, VP of Research, SSPA	SSPA Executive Presentation: Ten Things We Need to Cha nge to Empower Support’s Future(546kb)
HP’s Bold Move Toward Value-Added Support: Personal Tech Consultants HP Case Study – January 2007
The Mid-term Future of Service & Support: Four-Part Executive Series SSPA Research

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