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SSPA Community Polls

We are pleased to offer the means to regularly gauge the opinions of the SSPA Community. Below you will find a list of our most recent SSPA Community Polls—both “Vote for SSPA Research Coverage” and “Question of the Month”. If you would like to see a specific topic covered, please email Shawn Santos to discuss at ssantos@thesspa.com.

	Poll Question	Status
January	The SSPA views field service installation and repair as essentially an additional service channel, while recognizing that not all companies agree—yet. How are field service operations managed within your company?	Closed
January	February’s Topic of the Month is Consumer Home Services, and published research will be based on a study the SSPA recently conducted with 1,000 consumers about in-home installation of home office and home theatre equipment. Which of the following research titles would you most like to see addressed in the February issue of the SSPA News?	Closed
December	The Topic of the Month for January will be “2007 Trend Predictions.” Which of the following would you most like to see in the January issue of the SSPA News?	Closed
December	In January, SSPA Research will be predicting which trends will most impact service and support in 2007. Which of the following do you think will most drive change to your organization next year?	Closed
November	In December, SSPA Research will be publishing reports recapping the service and support technology trends and events of 2006. Which of the following possible report titles would you like to see in the December issue of the SSPA News?	Closed
November	Which of the following did your organization achieve in 2006? Please select the one item with which you had the greatest success:	Closed
October	How are agents encouraged to extend offers to customers?	Closed
October	The title below that achieves the most votes will be explored in the November edition of the SSPA News	Closed
September	Vote for SSPA Research Coverage—September	Closed
September	What do you think the primary impact of Web 2.0 will be on technical support in 2007?	Closed
August	Vote for SSPA Research	Closed
August	What are your plans for incorporating a moderated customer forum into your Web self-service site?	Closed

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