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SSPA Honors STAR Awards Best Practices Winners Approva, Cisco, Cisco-Linksys, EMC, NetApp, Oracle, Sun and Symantec
NetApp and Sun Inducted into Hall of Fame
SAN DIEGO, Calif., May 6, 2008 – The Service & Support Professionals Association (SSPA) announced that Approva, Cisco, Cisco-Linksys, EMC, NetApp, Oracle, Sun Microsystems, and Symantec are recipients of the 2008 SSPA STAR Award for Best Practices. The prestigious peer-recognition awards honor companies that demonstrate ongoing high-level commitment to delivering world-class results in software and technical support.
Winners were honored today during a luncheon awards ceremony at the SSPA Best Practices Conference in Santa Clara, California, where NetApp and Sun also were inducted into the SSPA Hall of Fame. This special recognition is awarded to a select group of companies that have won five SSPA STAR Awards since the program’s inception in 1989.
"These outstanding service and support organizations exemplify the 'Essential Elements of Support' theme of our conference, and we are pleased to recognize them for mastering core fundamentals that take service and support to the next level—from break-fix to breakthrough support,” said Stephen Smith, executive director, SSPA.
The 2008 SSPA STAR Award for Best Practices winners by category are:
- Best Customer Commitment: Cisco-Linksys
- Best Embedded Product Support – Hardware: Cisco Systems, Inc.
- Best Embedded Product Support – Software: Oracle Corporation
- Best Emerging Company Support: Approva Corporation
- Best Knowledge Management Practices: NetApp
- Best Online Support: Symantec
- Best On-Site Support: Sun Microsystems, Inc.
- Best Practices in Value-Added Support: Sun Microsystems, Inc.
- Best Service Delivery Optimization: Sun Microsystems, Inc.
- Best Support Staff Practices: EMC Corporation
Companies are invited to submit nominations for the 2008 Service Excellence STAR Awards to be announced at the SSPA Fall Conference, October 20-22, 2008, in Las Vegas. More information can be found online at www.thesspa.com or by contacting the SSPA at StarAwards@thesspa.com or 858-674-5491.
About the SSPA
As the industry’s foremost professional association, the Service & Support Professionals Association (SSPA) is a key resource for the information and best practices needed to make better business decisions. It brings together the best minds from across the industry—from established companies with successful track records to pioneering newcomers with out-of-the-box ideas. For more information, visit www.thesspa.com.
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