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Robert Reich, former U.S. Secretary of Labor and noted author to Keynote Premier Services Conference

Technology Service Associations Collaborate for Exceptional Speakers at Co-located Conference

SAN DIEGO, June 24, 2008 – The Association for Services Management International (AFSMI), the Service & Support Professionals Association (SSPA), and the Technology Professional Services Association (TPSA) announced that Robert Reich, former U.S. Secretary of Labor and noted author, will provide a keynote address at the Winning Service Strategies in a Shifting Global Economy conference, sponsored by the three associations. Juergen Rottler, executive vice president, Oracle Customer Services, and Bernd-Michael Rumpf, president and global head of field services, SAP AG, join Reich as speakers.

“The trend toward the convergence of services—customer service, technical service, professional service, and field service—has given us the opportunity to bring service leaders together from all facets of industry,” stated J.B. Wood, president and CEO of AFSMI, SSPA, and TPSA. “The keynote roster will provide attendees with unique insights into new, integrated approaches to delivering premium service.”

AFSMI, SSPA, and TPSA have collaborated on this prestigious service industry conference that includes keynotes and over 80 track sessions focused on service strategy, service operations, service delivery, services marketing, services development, and service product management.

For member and non-member Information and registration:
http://www.afsm-winningstrategies.com/registration.asp
http://www.sspa-winningstrategies.com/registration.asp
http://www.tpsa-winningstrategies.com/registration.asp

About AFSMI
The Association for Services Management International (AFSMI) is the global leader in helping service professionals and field services organizations deliver more value to their customers. www.afsmi.com.

About SSPA
The Service & Support Professionals Association (SSPA) is a key resource for the information and best practices needed to make better business decisions. www.thesspa.com.

About TPSA
The Technology Professional Services Association (TPSA) is the only organization for executives who create, deliver, manage, measure, and optimize technology services in the world’s leading corporations. www.tpsaonline.com.