Media Contact:
Diane Brundage, SVP Marketing SSPA
(408) 354-7136 x212
dbrundage@thesspa.com

Dell Services Leader to Keynote Largest Service Industry Conference

Technology Service Associations Collaborate to Provide Exceptional Speakers

SAN DIEGO, July 11, 2008 –The Association for Service Management International (AFSMI), The Service & Support Professionals Association (SSPA) and The Technology Professional Services Association (TPSA) today announced that Jan Uhrich, vice president, Dell Global Support Services, will provide one of the keynote addresses at the Winning Service Strategies in a Shifting Global Economy Conference - October 20-24 in Las Vegas.

Uhrich is responsible for end-to-end global support services delivery including: commercial technical support, repair parts and logistics, onsite field service, operations, quality and process engineering, training, and new product introduction and readiness. Uhrich’s keynote, "Services Delivery Leadership in a Transforming Global Environment," will focus on globalization for efficiencies and innovation as well as integrated tools and technologies for high-quality solution support.

“Dell’s broad range of service operations gives them a unique perspective and drives service innovation,” stated JB Wood President and CEO of AFSMI, SSPA & TPSA. “Dell’s use of integrated tools and technologies has helped them drive customer satisfaction and increase service efficiencies.”

AFSMI, SSPA and TPSA collaborated on the largest service industry conference featuring over 80 sessions, leading keynotes and technology exposition.

For Member and non-member Information and registration:

http://www.afsm-winningstrategies.com/registration.asp
http://www.sspa-winningstrategies.com/registration.asp
http://www.tpsa-winningstrategies.com/registration.asp

 About AFSMI
The Association for Services Management International (AFSMI) is the global leader in helping service professionals and field services organizations deliver more value to their customers. www.afsmi.com.

About SSPA
The Service & Support Professionals Association (SSPA) is a key resource for the information and best practices needed to make better business decisions. www.thesspa.com.

About TPSA
The Technology Professional Services Association (TPSA) is the only organization for executives who create, deliver, manage, measure, and optimize technology services in the world’s leading corporations. www.tpsaonline.com.