Media Contact:
Diane Brundage, SVP Marketing SSPA
(408) 354-7136 x212
dbrundage@thesspa.com

Call for Speakers Issued for Technology Services Europe Spring 2009 Conference

Sessions to Focus on Business Impact of Improvement of Service Revenues and Profit, Acceleration of Product Adoption and Improvement in the Customer Experience

SAN DIEGO, Calif., August 11, 2008 -- Speakers are invited to submit proposals for the second annual Technology Services Europe 2009 conference for Europe-based services executives and managers.   The conference is co-sponsored by the Association for Services Management International (AFSMI), the Service & Support Professionals Association (SSPA) and the Technology Professional Services Association (TPSA).  This prestigious industry event will represent the largest gathering of senior European services executives.

The conference will be held 1-3 April, 2009, in Barcelona.

"TSE 2009, will be focusing on the attributes that make the European technology services marketplace unique. From documented preferences for fixed pricing to the challenges of supporting multiple languages, we will explore how European based and multi-national companies successfully service the unique service needs of this market," said J.B. Wood, president and CEO of AFSMI, SSPA and TPSA.

Speaking opportunities are open to senior executives and solution partners serving the European marketplace,able to present case studies that address the following:

• Cost effective, multi-language support
• Scaling professional services
• Responding to currency exchange rates to protect service profitability
• Removing barriers to services success between regions and countries
• Success strategies in a fixed price market
• Optimizing cost structure
• Retaining hard to find talent
• “Support models”  for global product offerings
• Challenges and rewards in servicing the Small to Mid-sized (SMB) marketplace
• Developing effective relationships with U.S. based headquarters