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Call for Speakers Issued for Technology Services Europe Spring 2009 Conference
SAN DIEGO, Calif., August 11, 2008 — Speakers are invited to submit proposals for the second annual Technology Services Europe 2009 conference for Europe-based services executives and managers. The conference is co-sponsored by the Association for Services Management International (AFSMI), the Service & Support Professionals Association (SSPA) and the Technology Professional Services Association (TPSA). This prestigious industry event will represent the largest gathering of senior European services executives.
VMWare, CA, and Avaya to Present Winning Service Channel Partner Strategies at Worldwide Technology Services Conference
SAN DIEGO, August 5, 2008 – The Association for Services Management International (AFSMI), The Service & Support Professionals Association (SSPA), and The Technology Professional Services Association (TPSA) today announced its Service Channel and Partner Management sessions for the Winning Service Strategies in a Shifting Global Economy conference,to be held in Las Vegas, October 20-22.
80 Speakers Announced for Leading Technology Service Conference
SAN DIEGO, August 5, 2008 – The Association for Services Management International (AFSMI), The Service & Support Professionals Association (SSPA), and The Technology Professional Services Association (TPSA) today announced the full conference agenda for their Winning Service Strategies in a Shifting Global Economy Conference, October 20-24, in Las Vegas.
Over 50 Solutions Providers to Participate in Worldwide Technology Services Conference
SAN DIEGO, August 5, 2008 – The Association for Service Management International (AFSMI), The Service & Support Professionals Association (SSPA) and The Technology Professional Services Association (TPSA) today announced that it is securing the largest number of solution providers ever for its Winning Service Strategies in a Shifting Global Economy conference and Exhibition Hallto be held in Las Vegas October 20 -22.
Dell Services Leader to Keynote Largest Service Industry Conference
SAN DIEGO, July 11, 2008 –The Association for Service Management International (AFSMI), The Service & Support Professionals Association (SSPA) and The Technology Professional Services Association (TPSA) today announced that Jan Uhrich, vice president, Dell Global Support Services, will provide one of the keynote addresses at the Winning Service Strategies in a Shifting Global Economy Conference - October 20-24 in Las Vegas.
SSPA and AFSMI Join Forces to Present Fall 2008 Recognized Innovator Green Edition
SAN DIEGO, June 30, 2008 –The Service & Support Professionals Association (SSPA)and the Association for Services Management International (AFSMI) today announced that the highly successful SSPA Recognized Innovator Awards Program will be expanded to include AFSMI partners.
Robert Reich, former U.S. Secretary of Labor and noted author to Keynote Premier Services Conference
SAN DIEGO, June 24, 2008 – The Association for Services Management International (AFSMI), the Service & Support Professionals Association (SSPA), and the Technology Professional Services Association (TPSA) announced that Robert Reich, former U.S. Secretary of Labor and noted author, will provide a keynote address at the Winning Service Strategies in a Shifting Global Economy conference, sponsored by the three associations. Juergen Rottler, executive vice president, Oracle Customer Services, and Bernd-Michael Rumpf, president and global head of field services, SAP AG, join Reich as speakers.
New SSPA Course Helps Tech Support Reps Play House
SAN DIEGO, May 15, 2008 - The Service & Support Professionals Association (SSPA) is introducing Diagnostic Troubleshooting™ a blended learning course that helps tech reps resolve even baffling customer support cases with the acuity of the TV sawbones, House, MD.
SSPA Honors STAR Awards Best Practices Winners Approva, Cisco, Cisco-Linksys, EMC, NetApp, Oracle, Sun and Symantec
SAN DIEGO, Calif., May 6, 2008 – The Service & Support Professionals Association (SSPA) announced that Approva, Cisco, Cisco-Linksys, EMC, NetApp, Oracle, Sun Microsystems, and Symantec are recipients of the 2008 SSPA STAR Award for Best Practices. The prestigious peer-recognition awards honor companies that demonstrate ongoing high-level commitment to delivering world-class results in software and technical support.
Microsoft Consumer Support Best Practices Shared at Service and Support Professionals Association Conference
SAN DIEGO, May 6, 2008 – The Service and Support Professionals Association (SSPA) Best Practices 2008, Essential Elements of Support conference featured a keynote presentation from Denise Rundle, general manager, global consumer support, for Microsoft. “Moving from Break/Fix to Breakthrough Customer Success” highlighted real-life examples of the requirements in consumer support. Microsoft shared details of ramping up support for events such as product launches (like Halo3 and Vista) and for holiday spikes each year. Rundle also discussed Microsoft’s vision for the future of consumer support.
Service Standardization Drives Productivity and Higher Customer Satisfaction
- Run SAP Methodology Shared at Leading Services Conference
SAN DIEGO, CA MAY 5, 2008 The Service & Support Professionals Association (SSPA) Best Practices 2008: Essential Elements of Support conference opened today with keynote presentations from many of the leading companies in the technology industry. End-to-End Solution Operations for Reliable Application Support, presented by Andreas Graesser, Vice President, Active Global Support, from SAP America, focused on how SAP optimizes its operations through standardization and expanding technical core competencies.
Sun Microsystems' Keynote Opens Service and Support Professionals Conference
Best Practices and Processes Shared in Achievement of Prestigious Service Awards
May 5, 2008 San Diego, CA- The Service and Support Professionals Association (SSPA) Best Practices 2008 “Essential Elements of Support” Conference opened with a keynote from Sun Microsystems. “Achieving Service Excellence” delivered by Mary Cay Kosten, senior vice president, Global Customer Service, provided valuable insight into the journey Sun undertook to achieve the J.D. Power and Associates Certified Technology Service and Support (CTSS) award for an outstanding customer service experience and certification of Excellence in Service Operations from the SSPA.
SSPA Honors Spring 2008 “Recognized Innovators” Winners: InQuira, IBM, and Microsoft
SAN DIEGO, May 5, 2008 –The Service & Support Professionals Association (SSPA), the largest and most influential association for technology services and support professionals, today named the winners and finalists of the Spring 2008 SSPA Recognized Innovator program. Technology and services vendors were recognized for improving the way companies provide service and support to their customers in categories representing three of today's most relevant concerns for services organizations – Root Cause Analysis, Voice of the Customer, and Usability.
Support Technology Trends Indicate Sharp Rise in Adoption of Web 2.0 Solutions
SAN DIEGO, CA May 1, 2008 - Findings from the Service & Support Professionals Association (SSPA) member technology survey for 2008 will be presented at the SSPA Best Practices 2008 Essential Elements of Support conference, May 4-6 in Santa Clara, CA. This annual study, conducted by John Ragsdale, vice president of technology research for SSPA, documents what application areas are seeing the highest levels of interest and adoption across 24 functional categories of services and support technology.
Final Call for Technology Service and Support Speakers
The Service & Support Professionals Association (SSPA), the largest and most influential association for technology service and support professionals, today announced a final call for speakers for the SSPA fall conference. The SSPA Services Leadership Conference, Winning Service Strategies in a Shifting Global Economy is taking place October 20 – 22 in Las Vegas at the Mirage Hotel Resort & Casino.
First-Ever Study of Talent Management for Indian Tech Support Highlights Need for Best Practices to Overcome High Attrition Rates
SAN DIEGO, April 21, 2008 – The Service & Support Professionals Association (SSPA) has announced preliminary findings of the industry's first study detailing the best practices for attracting, developing, and retaining talent in India.
Information Builders Customer Service Achieves
Certification in
Support Staff Excellence from SSPA
New York, NY – April 16, 2008 – Information Builders, the independent leader in production business intelligence (BI) systems, was awarded Support Staff Excellence Certification by the Service & Support Professionals Association (SSPA). The first in the business intelligence industry to achieve 100 percent SSPA Support Staff Excellence Certification, Information Builders had 69 technicians, supervisors, and managers across the U.S., Australia, and Western Europe complete training and receive the prestigious CSP-I and CSP-S certification.
Leading Service Solutions Providers Gather at SSPA & TPSA
The Service & Support Professionals Association (SSPA) and the Technology Professional Services Association announced today the Technology Expo participants for the upcoming spring conferences May 2 – 4 in Santa Clara.
SSPA Gains New Members Saxotech and Solidworks; Renewing Members Avaya, Genesys, HP, Kepner Tregoe, McAfee, NetApp, QLogic, Tele-Tracking Technologies and Advanced Solutions
SAN DIEGO, Mar. 20, 2008 – Today’s announcement of new members Solidworks and Saxotech, along with eight renewing members, marks the continued growth of the Service & Support Professionals Association (SSPA), the largest and most influential association for technology service and support professionals.
Sbusiness Broadens Coverage
SAN DIEGO, March 19, 2008 - The Association for Services Management International (AFSMI), the Service & Support Professionals Association (SSPA), the Technology Professional Services Association (TPSA), and the Service Research & Innovation Initiative (SRII) announced that Sbusiness, the journal for services management, has been expanded to include research and information from all four associations. Sbusiness, the premier publication for the technology services industry, is published quarterly and will now be distributed to members of all four associations around the world. Sbusiness has been in publication since 2001 and was previously distributed to AFSMI members only. Service & Support Professionals Association Welcomes New Members ADERANT, Circuit City Stores, GE Security, Sunquest Information and Talisma
SAN DIEGO, Feb. 20, 2008 – The Service & Support Professionals Association (SSPA), the largest and most influential association for technology service and support professionals, today announced a total of 29 new and renewing member companies representing a range of technology market segments.
StoresOnline Receives Certification of Excellence in Service Operations from the SSPA
OREM, Utah, Jan. 17 – StoresOnline, Inc., a subsidiary of iMergent Inc., (AMEX: IIG), a leading provider of eCommerce software for small businesses and entrepreneurs, was awarded the Excellence in Service Operations certification by the Service & Support Professionals Association (SSPA). By awarding this certification, the SSPA recognizes the company has met the highest industry standards for support operations.
SSPA Taps Eric Chester of Generation Why for May STAR Awards Keynote
SAN DIEGO, Jan. 8, 2008 – The Service & Support Professionals Association (SSPA) today announced that Eric Chester, founder and president of Generation Why, will headline the association’s annual STAR Awards for Best Practices Luncheon as Keynote at the SSPA Best Practices Conference in May.
New and Renewing Members Wrap up Stellar Year for the Service and Support Professionals Association
SAN DIEGO, Jan. 8, 2008 – Eight new and 23 renewing member companies have been announced by the Service & Support Professionals Association (SSPA), including new members Agilent Technologies (NYSE: A), BMC Software (NYSE: BMC), Enterprise Solution Services Inc., Inovis, McGraw-Hill (NYSE: MHP), Sutherland Global Services, VMware (NYSE: VMW) and Xilinx Inc. (Nasdaq: XLNX); and renewing members Activant Solutions Inc., Adobe Systems (Nasdaq: ADBE), ARM Ltd. (Nasdaq: ARMHY), BigBand Networks, Cisco Systems Inc. (Nasdaq: CSCO), Cognos Incorporated (Nasdaq: COGN; TSX: CSN), Cranel, Deltek, Double-Take Software, Harcourt, HP Consumer, I-many, IBM Corporation (NYSE: IBM), Informatica Corporation (Nasdaq: INFA), Juniper Networks Incorporated (Nasdaq: JNPR), Macrovision Corporation (Nasdaq: MVSN), Premier Retail Networks, Research in Motion Ltd. (Nasdaq: RIMM), SAP AG (NYSE: SAP), SoftBrands, Stores Online, Waters and Xerox (NYSE: XRX).
SSPA Community Continues to Expand
SAN DIEGO, November 5, 2007 – Eleven corporate members from a variety of technology industries have been announced by the Service & Support Professionals Association (SSPA), the largest and most influential association for technology service and support professionals and creators of Value-Added SupportSM.
Sun Microsystems Earns Distinguished J.D. Power and Associates
and the SSPA Technology Service Operations Certifications
The Service & Support Professionals Association (SSPA) and J.D. Power and Associates today announced Sun Microsystems North America, the leader in network computing infrastructure solutions, has earned the coveted Certified Technology Service & Support and the SSPA Excellence in Service Operations certifications. This distinction recognizes Sun’s commitment to delivering “An Outstanding Customer Service Experience” to its customers in North America and across all modes of support.
Technology Service and Support Leaders Discuss Latest Advancements in Value-Added SupportSM
World-Class Service & Support Organizations Display Innovation and Excellence
SAN DIEGO, Oct. 12, 2007 – The Service & Support Professionals Association (SSPA), the largest and most influential association for technology service and support professionals, concluded its Services Leadership 2007 Conference this week in New Orleans with a firm commitment from its members to continue a collective industry dedication to providing Value-Added Support.
SSPA Honors STAR Awards for Service Excellence Winners Approva, Cisco, Dell, HP, IBM, SAP, StoresOnline,
Symantec, Tektronix, and Xerox
Cisco Systems, Inc. Inducted into Hall of Fame
SAN DIEGO, Oct. 2, 2007 –The Service & Support Professionals Association (SSPA), the largest and most influential association for technology service and
support professionals, today announced that Approva, Cisco, Dell, HP, IBM, SAP, StoresOnline, Symantec, Tektronix and Xerox are recipients of the 2007 SSPA STAR Awards
for Service Excellence. Bentley Systems, Brightcove, Cerner, Open Solutions and Vurv Join the Service & Support Professionals Association
SAN DIEGO, Oct. 1, 2007 – Nine new and renewing corporate members have been announced by the Service & Support Professionals Association (SSPA), the largest and most influential association for technology services and support professionals and creators of Value-Added SupportSM.
SSPA Honors Fall 2007 “Recognized Innovators” Citrix Online, Clarabridge, InQuira, ISOdx, NextNine, RightNow and Verint
SAN DIEGO, Oct.1, 2007 –The Service & Support Professionals Association (SSPA), the largest and most influential association for technology services and support professionals, today named the winners and finalists of the Fall 2007 SSPA Recognized Innovator program. Technology and services vendors have been recognized for improving the way companies provide service and support to their customers in three categories – Proactive Support, Interaction Quality, and Globalization.
HP’s Personal Systems Group Americas
Impressive Operations Earn SSPA Excellence in Service Operations Certification
The SSPA is announcing that HP's Personal Systems Group for the Americas commercial division has earned the prized Excellence in Service Operations certification. This distinction recognizes HP PSG Americas for their superior technology service and support operations provided to their business notebook and desktop PC customers.
SSPA Announces New and Renewing Members ADC, Amdocs, AMS Services, Autodesk, BEA Systems, The Cobalt Group, CorpTax, Famous Software, HCSS Estimating Software, Hitachi, MarketTools, Novell, OSIsoft, Ultimate Software and Verint
SAN DIEGO, August 31, 2007 – The Service & Support Professionals Association (SSPA), the largest and most influential association for technology service and support professionals, has announced new and renewing members including ADC Telecommunications, Inc.; Amdocs, Inc.; AMS Services; Autodesk, Inc.; BEA Systems, Inc.; The Cobalt Group, Inc.; CorpTax, LLC; Famous Software, LLC; HCSS Estimating Software; Hitachi High-Technology Corporation; MarketTools, Inc.; Novell, Inc.; OSIsoft, Inc.; Ultimate Software Group, Inc.; and Verint Systems, Inc.
SSPA Members Benefit from New Inquiry Service Providing Direct Access to Unparalleled Expertise in Support Management, Operations and Technology
SAN DIEGO, July 24, 2007 – As part of its ongoing commitment to assist members in maintaining and delivering high customer value through best practice-based service and support, the Service & Support Professionals Association (SSPA), the largest and most influential association for technology service and support professionals, now offers a new Member Inquiry Service that is receiving strong member endorsement.
Leading Technology Companies Leverage SSPA Data and Strategic Insights to Strengthen Their Service Offerings and Delivery
SAN DIEGO, July 12, 2007 - The Service & Support Professionals Association (SSPA) is pleased to announce Approva Corp, Agilent Technologies, Pillar Data, Plantronics, Seagate Technology, SonicWall, SprintNextel, Symantec Corp, Unisys and Verint joined or renewed their association membership in June.
Global Leaders in Technology Service and Support Poised to Deliver the Next Wave of Service Known as Value-Added SupportSM
SAN DIEGO, May 9, 2007 – The Service & Support Professionals Association (SSPA), the largest and most influential association for technology service and support professionals, held its 2007 Best Practices Conference this week in San Diego, with a stellar showcase of emerging best practices from organizations who are leading the industry and embracing the move to Value-Added SupportSM.
SSPA Honors STAR Awards for Best Practices Winners Aspen Technology, Cisco, HP, IBM, Intuit, McAfee, Network Appliance, Oracle and Sun Microsystems
SAN DIEGO, May 8, 2007 – The Service & Support Professionals Association (SSPA), the largest and most influential association for technology service and support professionals, today announced that Aspen Technology, Cisco, HP, IBM, Intuit, McAfee, Network Appliance, Oracle and Sun Microsystems are recipients of the 2007 SSPA STAR Awards for Best Practices. The prestigious peer recognition awards honor companies for developing, and implementing the most innovative and efficient processes for service and support delivery in eight categories.
SSPA Announces “Recognized Innovators” Awards for Technology That Revolutionizes the Way Organizations Serve Their Customers
SAN DIEGO, May 7, 2007 –The Service & Support Professionals Association (SSPA), the largest and most influential association for technology services and support professionals, today named the winners of its Spring 2007 SSPA Recognized Innovator program. Technology and services vendors in each of three categories – Analytics, Offer Management, and Web 2.0 – have been honored for improving the way companies provide service and support to their customers.
Cisco Earns Coveted J.D. Power and Associates Certification for the Second Consecutive Year
SAN DIEGO, May 2, 2006 – The Service & Support Professionals Association (SSPA) and J.D. Power and Associates today announced Cisco, the worldwide leader in networking for the Internet, has earned the coveted J.D. Power and Associates certification for technology service and support excellence for the second consecutive year. This distinction recognizes Cisco Systems commitment to delivering “An Outstanding Customer Service Experience” to its customers around the world and across all modes of support.
SSPA Names Former IBM Global Services Executive Stephen Smith as Executive Director
SAN DIEGO, April 10, 2007 – The Service & Support Professionals Association (SSPA), the largest and most influential association for technology service and support professionals, today announced the appointment of Stephen Smith as Executive Director.
New Consortium Formed To Address Critical Gap in Services Research,
Innovation and Education
LOS GATOS, Calif., March 29, 2007 – IBM and Oracle are working with the Technology Professional Services Association (TPSA), the Service & Support Professionals Association (SSPA) and 15 leading technology companies and academic researchers to help create the Service Research and Innovation (SRI) Initiative. The mission of SRI is to increase the amount of funding for service research, development and innovation in the technology industry.
Largest Technology Services Trade Associations Join Forces
FORT MYERS, FL., and SAN DIEGO, CA – March 15, 2007 -- The Association for Services Management International (AFSMI) today announced it has entered into a long-term agreement to become part of a network of associations that includes the Service & Support Professionals Association (SSPA) and the Technology Professional Services Association (TPSA). This agreement creates the industry’s first-ever alliance of services associations. While each association will remain independent, the collaboration is designed to leverage the group’s combined advocacy, thought leadership and resources, encompassing all aspects of the technology services industry in order to maximize the business value for their respective member companies.
Industry Thought Leader Jeanne Bliss and Senior Executives from SSPA, Xerox, and Network Appliance Keynote SSPA Best Practices Conference
SAN DIEGO, March 14, 2007 – The Service & Support Professionals Association (SSPA), the largest and most influential association for technology service and support professionals, has announced a stellar line-up of keynote speakers for its Best Practices Conference, May 6-8 in San Diego.
Canadian Telecommunications Leader TELUS Joins The SSPA
SAN DIEGO, February 12, 2007 – The Service & Support Professionals Association (SSPA), the largest and most influential association for technology service and support professionals, today announced that telecom giant TELUS (TSX: T, T.A; NYSE: TU) has joined the association.
SSPA Support Technology Buyers Guide Now Available
SAN DIEGO, Jan. 31, 2007 – The Service & Support Professionals Association (SSPA), the largest and most influential association for technology service and support professionals, today announced the availability of the online SSPA Buyers Guide, the first guide of its kind that provides a comprehensive listing of support technology products and services vendors.
Xerox Earns Prestigious J.D. Power and Associates Certification for 2nd Consecutive Year
SAN DIEGO, January 10, 2007 – J.D. Power and Associates and the Service & Support Professionals Association (SSPA) today announced that Xerox Corporation has been certified in North America for delivering superior technology service and support under the prestigious Certified Technology Service and SupportSM(CTSS)program.
Value-Added Support Business Model Heralded as Best Way to Achieve Customer Success and a Higher Level of Business Performance
The Service & Support Professionals Association (SSPA), the largest and most influential association for technology service and support professionals, has concluded its inaugural SSPA Services Leadership Conference, lauded by attendees as a highly relevant, thought-provoking and impactful two-day executive forum ushering in a new era of customer success.
SSPA STAR Awards Presented to
EMC Corporation, HP, IBM, Intuit, Microsoft, Oracle and Tektronix
for Excellence in Technology Service and Support
The Service & Support Professionals Association (SSPA), the largest and most influential association for technology service and support professionals, today announced recipients of its annual STAR Awards, recognizing technology companies who display exceptional leadership, innovation and commitment to service excellence. Winning companies include EMC Corporation (STAR Award winner and Hall of Fame inductee), HP (winner of two awards), IBM (winner of two awards), Intuit, Microsoft, Oracle (winner of two awards) and Tektronix.
November 14, 2006
SSPA Announces “Recognized Innovators” Awards for Technology That Revolutionizes the Way Organizations Serve Their Customers
The Service & Support Professionals Association (SSPA), the largest and most influential association for technology services and support professionals, today named the winners of its inaugural SSPA Recognized Innovator program. Product/technology vendors in each of three categories – Technology Innovation, Customer Experience Innovation and Optimization Innovation – have been honored for improving the way companies provide service and support to their customers
October 31, 2006
J.D. Power and Associates Unveil Enhanced Customer Support Certification Program
The Service & Support Professionals Association (SSPA) and J.D. Power and Associates, announced today the availability of the enhanced
version of the J.D. Power and Associates Certified Technology Service & Support program.
September 20, 2006
Sprint Nextel Newest SSPA Member
The Service & Support Professionals Association (SSPA) is pleased to announce that Sprint Nextel (NYSE: S) has joined the association becoming the first member from the
wireless industry.
September 13, 2006
J.D. Power and Associates Certification Program
Helps Leading Tech Firms Promote High Customer Satisfaction
The world’s top tech companies are increasing their focus on an important attribute to their brand: customer satisfaction.
August 18, 2006
Circuit City Joins SSPA Consumer Electronics Group
The Service & Support Professionals Association (SSPA), announces that Circuit City Stores, Inc. (NYSE: CC), has joined the SSPA as a core member of its Consumer Electronics (CE) group.
June 20, 2006
Former Forrester VP to Head SSPA Research
The SSPA announces that John Ragsdale, former vice president and director of the Enterprise Applications research group for Forrester, has joined the SSPA as vice president of research.
June 12, 2006
Sony Electronics Becomes Newest Member of SSPA Consumer Electronics Group
The SSPA announces that Sony Electronics is the latest addition to the SSPA Consumer Electronics (CE) group. Sony joins Motorola, Nokia, HP Consumer and other top-tier CE service and support organizations that are working together with SSPA to establish standards for performance and best practices.
June 6, 2006
SSPA Conference in San Diego Exceeds Attendee Expectations and is Seen as Industry Defining Event Attendees say the conference exceeded expectations due to insightful, thought-provoking best practices presented in the 80 plus keynote, breakout and Best Practices Sharing sessions designed to help service and support professionals address the challenges they are facing.
April 20, 2006
Oracle® Support Earns Prestigious J.D. Power and Associates Certification for Delivering an Outstanding Customer Service Experience
Oracle Becomes First Global Enterprise Software Company to Pass the Industry’s New Standard for Excellence in Technology Service and Support.
April 19, 2006
SSPA Announces Winners of 2006 STAR Awards for Best Practices and Inducts HP Consumer Service and Support into its Hall of Fame.
All winners were honored during a luncheon and awards ceremony Tuesday, April 11th, during the SSPA Best Practices Conference in San Diego.
April 11, 2006
Cisco Systems, the worldwide leader in networking for the Internet, has earned the coveted J.D. Power and Associates certification for technology service and support excellence.
March 13, 2006
Oracle Achieves Highly Coveted J.D. Power and Associates Certification for Outstanding Customer Support
Unique New Certification Program Includes Independent Customer Satisfaction Audit.
January 23, 2006
Xerox Earns Prestigious J.D. Power and Associates Certification
First Enterprise Document Management Company Certified for Superior Service and Support Excellence.
January 16, 2006
Internet Security Systems (ISS) Earns Prestigious J.D. Power and Associates Certification
First Enterprise Security Company Certified Globally for Superior Service and Support Excellence.
December
8, 2005
SSPA Announces Winners of 2005 Star Awards for Service Excellence and Inducts One into its Hall of Fame.
All winners were honored during a luncheon and awards ceremony Tuesday, October 11, during the SSPA bi-annual member conference in Las Vegas.
October 11, 2005
Wharton School Partners with Service & Support Professionals Association to Drive Thought Leadership and Management Development in Technology Services
The SSPA announced it has joined with The Wharton School of the University of Pennsylvania to offer a new management education and certification program beginning in the first quarter of 2006.
October 10, 2005
SSPA Releases 2005 Service & Support Industry Benchmarks
Highly Anticipated Survey Leverages Input from Over 200 Leading Technology Companies on Range of Issues and Business Practices
June 28, 2005
Top Technology Companies Come Together to Create Best Practices Criteria
for J.D. Power and Associates Certified Technology Service & Support
Program
The SSPA said today that it has created a Standards Board of industry
experts from leading technology companies who will together create the
best-practices criteria for the recently announced J.D. Power Certified
Technology Service & Support program.
May 17, 2005
Top Technology Companies Recognized for Innovative Best Practices in
Service and Support Delivery
ADP Dealer Services, Cisco Systems, HP, Intuit, and Trend Micro Receive
Prestigious Peer Award from Leading Tech Industry Association.
March 22, 2005
J.D. Power and Associates to Recognize Excellence in Tech-Support
The SSPA and JD Power are jointly developing an industry certification
to begin identifying top performing companies through a rigorous process
of audits and customer satisfaction surveys.
March 14, 2005
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