Amdocs earns SSPA Rated Outstanding Certification

Amdocs Product Support organization recently achieved the “Rated Outstanding” certification from the Service & Support Professionals Association (SSPA).  Expert auditors from the SSPA conducted a rigorous three-day review of the support policies and processes used by the Amdocs Product Support organization found them to exceed industry benchmarks.  

"Amdocs Product Support organization underwent comprehensive and rigorous audits of their operations," said Stephen Smith, Executive Director SSPA.  "The Rated Outstanding certification acknowledges Amdocs commitment to provide the people, processes and technologies that help customers get the most from their investment."

Developed by a committee of over 50 leading technology companies, the certification process required Amdocs to prepare evidence of executive commitment, marketing plans, support tools and technology, and operational metrics addressing 150 best practices criteria.

“Amdocs is committed to providing its customers with first-class product support.  The prestigious SSPA ranking for excellence in product support operations is ample recognition that we have delivered on this commitment,” said Charles Born, vice president of corporate communications at Amdocs.  “The SSPA review process is also an excellent tool to highlight areas where we can further innovate to offer our customers even better service.”

About SSPA
The Service & Support Professionals Association (SSPA) is chartered with bringing together the service and support community's best and brightest minds to deliver a relevant blend of market research, programs and certifications, as well as networking, media and analyst relations, education and other information resources. SSPA's core constituents include the world's leading enterprise and consumer technology companies as well as scores of innovative small and mid-sized companies that serve to continually refresh the industry by bringing new ideas and processes to the marketplace. For more information, visit www.thesspa.com