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Taleo Rated “Outstanding” by Service & Support Professionals Association (SSPA)
Company Delivers Best Customer Service and Support in Talent Management
Dublin, CA – April 22, 2009 – Taleo Corporation (Nasdaq: TLEO), the leading provider of on-demand talent management solutions, today announced that it has been awarded the Service & Support Professionals Association (SSPA) prestigious “Rated Outstanding” certification for its North America Assisted Customer Support Center. Developed by 50 leading technology companies, the SSPA certification program involves in-depth audits of support functions against a broad range of best-practice criteria for delivering industry-leading customer support.
Taleo is the first and only talent management provider to receive this esteemed accreditation. During the 15-month certification process, every piece of the company’s support function was assessed and evaluated against 135 best-practice criteria. Taleo was required to provide evidence of meeting standards in areas such as strategic management, delivery processes, workforce management, value-added services, and tools and technology. Customer satisfaction results and metrics were also evaluated.
“Providing industry-leading customer support is one of our corporate values and essential for the success of our customers. In fact, we recently launched EMEA- and APAC-based support teams to provide localized service to our international customers as we continue to expand globally,” said Guy Gauvin, Executive Vice President, Global Services for Taleo. “This certification of our North America Assisted Support Center from SSPA underscores our commitment and dedication to providing our customers with the best service available. We look forward to extending this accreditation with other certifications as we strive for continued support excellence.”
Taleo’s North America Assisted Customer Support processes were found to exceed industry benchmarks. By providing multi-lingual technical assistance and a Web-based customer portal that is available 24x7, Taleo’s customer support organization is able to address the unique needs of each customer quickly and efficiently. And unlike traditional enterprise resource planning (ERP) software vendors, Taleo provides free baseline support and actively mines performance and application vital signs for proactive opportunities to better support customers.
“Taleo’s unwavering commitment to their customers was demonstrated throughout the certification process,” said Joanne Weigel, Director, Operational Certification Programs for the SSPA. “This accomplishment puts them at the forefront of technical support organizations.”
The Service & Support Professionals Association (SSPA) is the largest and most influential industry trade group for technology service and support professionals. Its nearly 200 member companies represent tech support, field service, and professional services organizations around the globe. SSPA helps companies promote their service excellence and offers a variety of service certifications including “SSPA Rated Outstanding.”
About SSPA
As the support industry’s premier management community, the Service & Support Professionals Association (SSPA) is a key resource for the information and best practices needed to make better business decisions. It brings together the best minds from across the industry spectrum—from established companies with successful track records to pioneering newcomers with out-of-the-box ideas. The SSPA also partners with thought leaders, such as J.D. Power and Associates, to create programs that benefit the industry. SSPA is a member of a global network of associations that includes the Technology Professional Services Association (TPSA) and the Association for Services Management International (AFSMI). For more information, visit www.thesspa.com.
About Taleo
Taleo (NASDAQ: TLEO) is the leader in on-demand unified talent management solutions that empower organizations of all sizes to assess, acquire, develop, and align their workforces for improved business performance. More than 3,900 organizations use Taleo for talent acquisition and performance management, including 48 of the Fortune 100 and over 3,300 small and medium sized businesses across 200 countries and territories. Known for its strong configurability and usability, Taleo runs on a world-class infrastructure and offers 99.9% availability. Taleo's Talent Grid harnesses the resources of the Taleo community of customers, candidates, and partners to power the talent needs of companies around the world.
Forward-looking Statements
This release contains forward-looking statements, including statements regarding the demand for and results from use of Taleo’s solutions and general business conditions. Any forward-looking statements contained in this press release are based upon Taleo's historical performance and its current plans, estimates and expectations and are not a representation that such plans, estimates, or expectations will be achieved. These forward-looking statements represent Taleo's expectations as of the date of this press announcement. Subsequent events may cause these expectations to change, and Taleo disclaims any obligation to update the forward-looking statements in the future. These forward-looking statements are subject to known and unknown risks and uncertainties that may cause actual results to differ materially. Further information on potential factors that could affect actual results is included in Part II, Item 1A of Taleo’s Quarterly Report on Form 10-Q, as filed with the SEC on August 11, 2008, and in other reports filed by Taleo with the SEC.
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