Mercury Interactive Wins SSPA Service Award

May 8, 2003

(San Diego, CA – May 8, 2003) – The Service & Support Professionals Association (SSPA), the leading industry Association for IT support professionals, announced today that Mercury Interactive (Nasdaq: MERQ), the global leader in business technology optimization,, was awarded a prestigious WebStar Service Award at the annual SSPA Conference@San Diego, where professionals and industry experts of service and support companies met. The annual WebStar Service Awards are presented to recognize SSPA Member Support Centers that excel and ultimately provide superior customer service to their online customers. The SSPA Advisory Board reviews, judges and selects the winners for the WebStar Awards.

“Mercury Interactive has designed, developed and implemented some of the most innovative web-based service solutions that I have ever seen,” said Bill Rose, SSPA Founder/CEO. “They are truly deserving of another WebStar Service Award.”

"At Mercury Interactive, complete customer satisfaction is a top concern and we clearly understand the importance of providing a positive user experience on our own support and services sites," said Daren Chody, customer support director at Mercury Interactive. "We constantly "look in" on our website community by monitoring the discussion forums and reading direct feedback from customers in order to ensure that they continue to get value from the site."

“To help ensure a positive user experience, we regularly measure and monitor our sites using ActiveWatch," Chody added. "Our sites are actively monitored every few minutes from many locations throughout the world. From this data we are able to know exactly what the end user experience is on our Web sites and take corrective action if necessary."

The WebStar Service Awards are one of the vehicles that companies can use to promote themselves. By prominently displaying the WebStar logo on corporate web sites, customers can quickly identify which companies have met the criteria needed to be WebStar Service Award Winner. As a result, online consumers should get a high level of assurance as to the level of customer service they will receive if they choose to use customer support on that particular site.

About Mercury Interactive
Mercury Interactive, the global leader in business technology optimization (BTO), delivers Optane(TM), a suite of integrated products for enterprise testing, production tuning and performance management, that enables customers to optimize business processes and maximize business results. Customers worldwide -- including 75% of the Fortune 500 -- use Mercury Interactive solutions across their application and technology infrastructures to continuously measure, maximize and manage performance at every level of the business process and each stage of the application lifecycle to improve quality, reduce costs, and align IT with business goals.

Founded in 1989, Mercury Interactive is headquartered in Sunnyvale, California, with offices in more than 25 countries. Further information is available at www.mercuryinteractive.com or by phone at U.S. +1-408-822-5200. The company's common stock trades on the Nasdaq National Market under the symbol MERQ.

About SSPA
Founded in 1989, the Service & Support Professionals Association (SSPA) was formed to focus on the specific needs of service executives who are responsible for support centers and overall customer relations. Today, the SSPA represents over 21,000 service professionals at over 2,400 support centers worldwide. These executives look to SSPA to provide insight into the future of support services, a road map of best practices within our industry and access to the best service and support vendors. SSPA has become the center of support providing a reliable and comprehensive resource for news, research, benchmarking, standards and collaboration.

SSPA was created for professionals, managers and executives that make their living in the IT support services community. It is not a generic, one-size-fits all website where nobody ever feels like they belong. SSPA is dynamic, interactive, living resource specifically designed for the unique needs of support professionals. This exciting virtual community creates a forum for constant interaction with peers, industry experts, technology vendors and much more. For more information regarding the SSPA and other related divisions, log on to www.thesspa.com or send an email to info@thesspa.com.