SSPA Announces AIM technology as New SSPA Vendor Member

June 12, 2003

(San Diego, CA. June 12, 2002) – The Service & Support Professionals Association (SSPA), the leading industry Association for IT support professionals, today announced that AIM technology, an enterprise analytics software provider for the contact center, has joined the SSPA Vendor Member program, a membership dedicated to bringing IT support service buyers and sellers together online. The SSPA Vendor Membership is a community that resides at the Web address www.thesspa.com. The primary focus of this membership is to increase the visibility of vendors and suppliers within the IT service and support community.

“We are really excited about having AIM technology as our latest Vendor member,” said Bill Rose, SSPA Founder/CEO. “They bring a unique and valued resource to the tech support industry with their solutions for optimizing performance within support contact centers by leveraging data from within the enterprise to help meet business objectives for profitability, performance management and effectiveness. They are a great addition to the SSPA Vendor Member program.”

“As the SSPA has found in their Support Industry Benchmark Study, 21 percent of support organizations have a direct reporting relationship to the CEO,” noted Tony Hayward, AIM technology CEO. “Over forty-four percent of support organizations are run as profit and loss centers and the average revenue contribution of support to the bottom line is 22 percent. Clearly, as support centers continue to play a more strategic role in the overall health of the business, understanding the factors that contribute to the effectiveness of the support organization and their impact on the rest of the enteprise is key. AIM’s solutions provide the way for support centers to optimize their performance. Our goal as a member of the SSPA is to help educate members on how to maximize their strategic role within an enterprise.”

AIM technology Solutions
AIM technology delivers enterprise analytic applications for contact centers. AIM technology’s solutions provide actionable information from multiple data sources for increased profitability, optimized performance management and contact center effectiveness. The AIM solution suite, along with AIM technology’s Accelerated Solutions Approach?, provides cost-effective applications that are easy to use and focused on managing contact centers. AIMCall? gives the user the ability to accurately monitor and analyze contact center performance over many different measures. Users identify Key Performance Indicators to improve effectiveness and to realize such benefits as: increased call volumes, increased quality and increased sales to call ratios. In addition to AIMCall, other applications include AIMPlan? (contact center campaign management and resource planning) and AIMScore? (enterprise performance management).

AIM technology is the latest member of the SSPA Vendor program, which includes companies such as Mitel Networks Corporation; Kaidara Software; Step 9 Software Corporation; TheBrain Technologies; Astea International; Netopia, Inc.; ePeople; Lionbridge Technologies; Expertcity; Motive Communications; CustomerSat.com; Intuit; Ask Jeeves; Spectrum Contact Services; Prometric; Kanisa; Primus; TuVox; Phonestaff; SlashSupport; Eyretel; eHelp; Satmetrix Systems; Front Range Solutions; GWI Software; ICT Group; Zeacom; White Pajama; WebEx; Systran; Service Strategies Corporation; Service800; Plantronics and others.

About AIM technology
AIM technology delivers enterprise analytic applications for strategic business decisions. AIM technology’s solutions provide unique business intelligence for optimized performance management in the contact center for increased profitability, higher customer satisfaction levels and increased effectiveness. For more information, visit the company web site at www.aimtechnology.com.

About SSPA
Founded in 1989, the Service & Support Professionals Association (SSPA) was formed to focus on the specific needs of service executives who are responsible for support centers and overall customer relations. Today, the SSPA represents over 21,500 service professionals at 2,500 support centers worldwide. These executives look to SSPA to provide insight into the future of support services, a road map of best practices within our industry and access to the best service and support vendors. SSPA has become the center of support providing a reliable and comprehensive resource for news, research, benchmarking, standards and collaboration.

SSPA was created for professionals, managers and executives that make their living in the IT support services community. It is not a generic, one-size-fits all website where nobody ever feels like they belong. SSPA is dynamic, interactive, living resource specifically designed for the unique needs of support professionals. This exciting virtual community creates a forum for constant interaction with peers, industry experts, technology vendors and much more. For more information regarding the SSPA and other related divisions, log on to www.thesspa.com or send an email to info@thesspa.com.