SSPA Advisory Board Adds Key Executive From Best Software

June 17, 2003

(San Diego, CA June 17, 2003) – The Service & Support Professionals Association (SSPA), the leading industry Association for service and support professionals, announced today the appointment of David Horn of Best Software to the SSPA Advisory Board.

“We’re very pleased to have David join our other Advisory Board service and support executives.” said Bill Rose, SSPA Founder/CEO. “His extensive industry experience with a large corporation makes him a great addition to the SSPA Advisory Board.”

As Senior Vice President of Customer Support for the Mid Market Division of Best Software, David is responsible for the support operations of the company’s well-known MAS, Abra, FAS, MIP, and Saleslogix product lines among others. “I’m very pleased and honored to join the SSPA Advisory Board,” said Horn. “There are many exciting opportunities for us to share, combine, and apply our customer care knowledge and expertise to shape the future of support and ensure that this aspect of members’ businesses is as competitive as possible.”

As the service and support industry grows constantly and rapidly, SSPA continues on the leading edge of these changes. The Advisory Board Members provide SSPA with insight and the “pulse” of what are the changing needs of support professionals. The Advisory Board serves as a key component of the SSPA organization, helping guide the direction SSPA takes and roles SSPA plays for Members.

In addition to David Horn, the Advisory Board Members include:
Maria G. Anzini, Director of Worldwide Service and Support—Speedware Corporation
James G. Bendt, Group Manager- Microsoft Business Solutions
Jerry Concannon, Senior Consultant--Service Strategies Corporation
Dennis Fukuyama, Senior Consultant—Service Strategies Corporation.
Bob Galley, Senior Director Customer Support—Software AG
John Hamilton, President--Service Strategies Corporation
Suzanne Jeanson, Vice President of Quality Initiatives- McKesson Corporation
Perry Kelly, Director Worldwide Support Products-- Cognos
Dan Roy, Director, Americas Operations Oracle Product Support- Oracle Corporation
Donna Sayegh, Director of Technical Services--Advanced Solutions International.
Patrick Saeger, Vice President of Customer Support--Mercury Interactive
Randy Selleck, Director Customer Support North America, The Reynolds & Reynolds Company
Tom Sweeny, Director of Research, SSPA
David Voncannon, Independent Consultant
Bill Rose, Founder/CEO—SSPA

About Best Software
Best Software offers leading business management products and services that give more than 1.7 million small and mid-sized customers in North America the insight for success throughout the life of their business. Its parent company, The Sage Group plc (London: SGE.L), supports 3.1 million customers worldwide and has revenue of more than $815 million. For more than 25 years, Best Software has delivered easy-to-use, scalable and customizable applications through its portfolio of leading brands, including Abra, ACT!, CPASoftware, FAS, MAS 90, MIP, Peachtree and SalesLogix, among many others. For more information, please visit the Web site at www.bestsoftware.com or call (866) 308-BEST.

About SSPA
Founded in 1989, the Service & Support Professionals Association (SSPA) was formed to focus on the specific needs of service executives who are responsible for support centers and overall customer relations. Today, the SSPA represents over 21,500 service professionals at 2,500 support centers worldwide. These executives look to SSPA to provide insight into the future of support services, a road map of best practices within our industry and access to the best service and support vendors. SSPA has become the center of support providing a reliable and comprehensive resource for news, research, benchmarking, standards and collaboration.

SSPA was created for professionals, managers and executives that make their living in the IT support services community. It is not a generic, one-size-fits all website where nobody ever feels like they belong. SSPA is dynamic, interactive, living resource specifically designed for the unique needs of support professionals. This exciting virtual community creates a forum for constant interaction with peers, industry experts, technology vendors and much more. For more information regarding the SSPA and other related divisions, log on to www.thesspa.com or send an email to info@thesspa.com.