Invensys customer support centers in Massachusetts and California earn Support Center Practices Certification

June 18, 2003

SCP Certification affirms that Invensys is providing world-class technical support for its Avantis, Eurotherm, Foxboro, I/A Series, SimSci-Esscor, Triconex, and Wonderware customers

FOXBORO, MA and LAKE FOREST, CA – June 18, 2003 – Invensys announced today that the company’s Customer Satisfaction Center in Foxboro, Massachusetts and Technical Assistance Center in Lake Forest, California have achieved certification under the stringent Support Center Practices (SCP) Certification program. The Foxboro center provides first-line support for Avantis, Eurotherm, Foxboro, I/A Series, SimSci-Esscor, and Triconex customers. The Lake Forest center supports Wonderware customers.

“Invensys is committed to continuously improving customer satisfaction levels throughout the organization. This certification for both the Foxboro and Lake Forest support centers helps to demonstrate the tangible investments Invensys has made in world-class technical support, which is a cornerstone for customer satisfaction,” commented Leo Quinn, chief operating officer of the Production Management division of Invensys.

SCP Certification, an internationally recognized standard created with the Service & Support Professionals Association (SSPA) and a consortium of leading technology companies, defines best practices for delivering world-class technical support. The program quantifies the effectiveness of customer support, establishes a foundation to build on existing quality processes, and provides a clear focus on measurable results. SCP Certification requires comprehensive on-site audits to confirm that companies meet the requirements of more than 100 business elements defined in the program. Certified organizations must demonstrate their continued commitment to high performance standards through annual re-certification audits.

About Support Center Practices (SCP) Certification
The Support Center Practices (SCP) Certification program was developed to address service quality issues that affect the rapidly growing technology support industry. The SSPA and forty of its member companies created the program along with the Service Strategies Corporation. The companies contributed their insight and perspective into defining the key elements required to delivering World Class support. The SSPA represents over 21,500 service executives in over 2,500 support centers worldwide. SSPA gives service and support professionals opportunities to share ideas, discuss developing trends and network with their peers. For more information about SSPA, visit http://www.theSSPA.com. Service Strategies Corporation is responsible for administering the SCP Certification program and conducting on-site certification audits. For more information about SCP Certification, contact Service Strategies Corporation at 858.674.4864, email info@servicestrategies.com or visit http://www.scpcertification.com/.

About Invensys
Invensys is a global leader in production technology. The group helps customers improve productivity, performance and profitability using innovative services and technologies and a deep understanding of their industries and applications.

Invensys Production Management works closely with customers to increase performance of production assets, maximize return on investment in production and data management technologies and remove cost and cash from the supply chain. The division includes APV, Avantis, Eurotherm, Foxboro, IMServ, SimSci-Esscor, Triconex and Wonderware. These businesses address process and batch industries - including oil and gas, chemicals, power and utilities, food and beverage, and personal health care - and the discrete and hybrid manufacturing sectors.

Invensys Rail Systems is a global leader in the design, manufacture, supply, installation, commissioning and maintenance of safety related rail signaling and control systems as well as a complete range of rail signaling and communications products. The business includes Westinghouse Rail Systems Limited (WRSL), Dimetronic Signals, Safetran Systems, Burco Services, Westinghouse Signals Australia and Foxboro Transportation. WRSL was recently awarded two contracts valued at more than £850m (US$1.3 billion) for the renewal of signaling on the London Underground.

Invensys also currently serves other market sectors through its Development Division. The businesses in this division are: Appliance Controls, APV Baker, Baan, Climate Controls, Hansen Transmissions, Lambda, Metering Systems, Powerware and Teccor. Invensys is actively seeking to develop these businesses through equity partners or new owners.

Invensys operates in more than 60 countries, with its headquarters in London. For more information, visit www.invensys.com.