SSPA Announces Linktivity SpartaCom Technologies, Inc. as New SSPA Vendor Member

June 19, 2003

(San Diego, CA. June 19, 2003) – The Service & Support Professionals Association (SSPA), the leading industry Association for IT support professionals, today announced that Linktivity, a division of SpartaCom Technologies, Inc, a leading provider of network communications software products, has joined the SSPA Vendor Member program, a membership dedicated to bringing IT support service buyers and sellers together online. The SSPA Vendor Membership is a community that resides at the Web address www.thesspa.com. The primary focus of this membership is to increase the visibility of vendors and suppliers within the IT service and support community.

“We are really excited about having Linktivity as our latest Vendor member,” said Bill Rose, SSPA Founder/CEO. “They bring a unique and valued resource to the tech support industry with their real time communication, e-sales and remote control software. They are a great addition to the SSPA Vendor Member program.”

Linktivity, a division of Spartacom Technologies, Inc. is a worldwide leader in providing innovative, easy-to-use and affordable Web conferencing and e-support software solutions. Linktivity offers two innovative browser-based products – WebDemo and WebInteractive – both enabling instantaneous, platform independent, browser-to-browser communications, Web conferencing, collaboration and support solutions.

“We are very excited about joining the largest technical customer service and support community in the world,” said Tom Patterson, vice president of sales and marketing. “We know companies seek to maximize their IT investments while using them to drive value to the bottom line and we believe the SSPA community will be interested in our support and sales solutions that will leverage their existing business communications and interaction with customers, partners and employees.”
Linktivity is the latest member of the SSPA Vendor program, which includes companies such as AIM Technology; Mitel Networks Corporation; Kaidara Software; Step 9 Software Corporation; TheBrain Technologies; Astea International; Netopia, Inc.; ePeople; Lionbridge Technologies; Expertcity; Motive Communications; CustomerSat.com; Intuit; Ask Jeeves; Spectrum Contact Services; Prometric; Kanisa; Primus; TuVox; Phonestaff; SlashSupport; Eyretel; eHelp; Satmetrix Systems; Front Range Solutions; GWI Software; ICT Group; Zeacom; White Pajama; WebEx; Systran; Service Strategies Corporation; Service800; Plantronics and others.

About Linktivity
Linktivity, a division of SpartaCom Technologies Inc., provides server-based communications and control products that enable person-to-person interactions through a browser window. Linktivity products include WebDemo, a Web-based, real-time conferencing-and-collaboration software tool, and WebInteractive, a real-time software tool that gives support professionals an efficient way to manage and resolve online support requirements for personal computers. For additional information on Linktivity, visit www.linktivity.com.

About SSPA
Founded in 1989, the Service & Support Professionals Association (SSPA) was formed to focus on the specific needs of service executives who are responsible for support centers and overall customer relations. Today, the SSPA represents over 21,500 service professionals at 2,500 support centers worldwide. These executives look to SSPA to provide insight into the future of support services, a road map of best practices within our industry and access to the best service and support vendors. SSPA has become the center of support providing a reliable and comprehensive resource for news, research, benchmarking, standards and collaboration.

SSPA was created for professionals, managers and executives that make their living in the IT support services community. It is not a generic, one-size-fits all website where nobody ever feels like they belong. SSPA is dynamic, interactive, living resource specifically designed for the unique needs of support professionals. This exciting virtual community creates a forum for constant interaction with peers, industry experts, technology vendors and much more. For more information regarding the SSPA and other related divisions, log on to www.thesspa.com or send an email to info@thesspa.com.