SSPA Announces NetReflector, Inc. as New SSPA Vendor Member

July 3, 2003

(San Diego, CA. July 3, 2003) – The Service & Support Professionals Association (SSPA), the leading industry Association for IT support professionals, today announced that NetReflector, Inc., a pioneer in online satisfaction assessment products, services and custom solutions, has joined the SSPA Vendor Member program, a membership dedicated to bringing IT support service buyers and sellers together online. The SSPA Vendor Membership is a community that resides at the Web address www.thesspa.com. The primary focus of this membership is to increase the visibility of vendors and suppliers within the IT service and support community.

“We are really excited about having NetReflector as our latest Vendor member,” said Bill Rose, SSPA Founder/CEO. “They bring a unique and valued resource to the tech support industry and have established themselves as a partner to strongly consider for providing best-practices online research methodology and leading-edge technology -- one time or as part of an ongoing intelligence program. They are a great addition to the SSPA Vendor Member program.”

In the service and support world, getting the right customer information at the right time so you can act on it accordingly can make the difference between customer churn or customer loyalty. Capturing the voice of the customer in real time is the key to making better-informed, critical business decisions that directly impact an organization’s bottom line. NetReflector combines leading-edge online data collection technology with market research design and project management expertise. From initial program planning and design considerations, to survey development, through final analysis and reporting, NetReflector provides the services and technology a corporation needs to gain real-time strategic market intelligence.

“Becoming a member of SSPA makes total sense for us as it is our core competency to help other corporations measure customer, partner and employee satisfaction. We religiously survey our own customers twice a year using our online technology, and we pride ourselves on 100% customer retention of our core clients since our inception in the fall of 1997,” explains Villette T. Nolon, president and CEO of NetReflector. “It is an honor to have our name associated with such a prestigious group of companies dedicated to customer service and support excellence. We look forward to a long and successful relationship with SSPA and our fellow members.”

NetReflector, Inc. is the latest member of the SSPA Vendor program, which includes companies such as Mitel Corporation; Kaidara Software; Step 9 Software Corporation; TheBrain Technologies; Astea International; Netopia, Inc.; ePeople; Lionbridge Technologies; Expertcity; Motive Communications; CustomerSat.com; Intuit; Ask Jeeves; Spectrum Contact Services; Prometric; Kanisa; Primus; TuVox; Phonestaff; SlashSupport; Eyretel; eHelp; Satmetrix Systems; Front Range Solutions; GWI Software; ICT Group; Zeacom; White Pajama; WebEx; Systran; Service Strategies Corporation; Service800; Plantronics and others.

About NetReflector, Inc.
Since its inception in 1997, NetReflector has fielded over 5,000 online surveys and helped over 275 corporations worldwide, such as Microsoft, BP and US Bank, quickly and affordably gather feedback from their customers, partners and personnel. NetReflector's enterprise-wide online satisfaction assessment products, services and custom solutions utilize best-practices online research methodology, leading-edge technology, and high-quality service. Business professionals can outsource all or part of their survey project to NetReflector’s Client Services Group, or use NetReflector's online survey platform, InstantSurvey, themselves to effectively conduct online surveys, one time or as part of an ongoing intelligence program. NetReflector, which listed 32nd on Puget Sound Business Journal's 100 Fastest-Growing Private Companies in October 2002, is a global, privately owned company with headquarters in Seattle, WA and offices in Newbury, United Kingdom and Moscow, Russia. For more information, please visit our Web site at www.netreflector.com or call 1-877-823-5337 (U.S. and Canada) or (+44) 1635-556406 (United Kingdom.)

About SSPA
Founded in 1989, the Service & Support Professionals Association (SSPA) was formed to focus on the specific needs of service executives who are responsible for support centers and overall customer relations. Today, the SSPA represents over 21,600 service professionals at 2,500 support centers worldwide. These executives look to SSPA to provide insight into the future of support services, a road map of best practices within our industry and access to the best service and support vendors. SSPA has become the center of support providing a reliable and comprehensive resource for news, research, benchmarking, standards and collaboration.

SSPA was created for professionals, managers and executives that make their living in the IT support services community. It is not a generic, one-size-fits all website where nobody ever feels like they belong. SSPA is dynamic, interactive, living resource specifically designed for the unique needs of support professionals. This exciting virtual community creates a forum for constant interaction with peers, industry experts, technology vendors and much more. For more information regarding the SSPA and other related divisions, log on to www.thesspa.com or send an email to info@thesspa.com.