SSPA Announces Usability Sciences Corporation as New SSPA Vendor Member

July 8, 2003

(San Diego, CA. July 8, 2003) – The Service & Support Professionals Association (SSPA), the leading industry Association for IT support professionals, today announced that Usability Sciences Corporation, a usability research company based in Dallas, Texas, has joined the SSPA Vendor Member program, a membership dedicated to bringing IT support service buyers and sellers together online. The SSPA Vendor Membership is a community that resides at the Web address www.thesspa.com. The primary focus of this membership is to increase the visibility of vendors and suppliers within the IT service and support community.

“We are really excited about having Usability Sciences Corporation as our latest Vendor member,” said Bill Rose, SSPA Founder/CEO. “They bring a unique and valued resource to the tech support industry and have established themselves as a leader in usability testing services and online customer intelligence solutions. Their online technology has been implemented with a number of technical support organizations in Fortune 100 companies. They are a great addition to the SSPA Vendor Member program.”

Usability Sciences Corporation (USC) was founded in 1988 and has provided usability testing services and online customer intelligence solutions to more than 230 customer organizations worldwide. USC’s breadth and depth of experience was applied to developing WebIQ, a versatile new website assessment technology. WebIQ provides online support organizations the ability to identify which areas of content or which self help tools enhance or impede customers’ ability to resolve their problem. This unique measurement of visitor intent and success provides online support professionals with the information necessary to identify site improvements that will increase visitor success and thereby reduce subsequent calls or emails from unsuccessful site visitors.
Their services are differentiated by their own ground breaking methodologies. Used in combination with traditional usability testing, they provide a complete usability solution for Internet e-commerce and b2b sites, corporate Intranets, online support, and software and hardware products.

“Visit success, based on intent, drives every other metric on the website. The implications of WebIQ for the support community can be translated directly to cost savings. We at Usability Sciences are excited about being part of this professional community and hope our services and technologies will assist support professionals in providing an unparalleled online experience for their visitors.” – Jeffrey G. Schueler President Usability Sciences Corporation.

Usability Sciences Corporation is the latest member of the SSPA Vendor program, which includes companies such as NetReflector, Inc.; Mitel Corporation; Kaidara Software; Step 9 Software Corporation; TheBrain Technologies; Astea International; Netopia, Inc.; ePeople; Lionbridge Technologies; Expertcity; Motive Communications; CustomerSat.com; Intuit; Ask Jeeves; Spectrum Contact Services; Prometric; Kanisa; Primus; TuVox; Phonestaff; SlashSupport; Eyretel; eHelp; Satmetrix Systems; Front Range Solutions; GWI Software; ICT Group; Zeacom; White Pajama; WebEx; Systran; Service Strategies Corporation; Service800; Plantronics and others.

About Usability Sciences Corporation
Usability Sciences Corporation was founded in 1988. The company provides usability testing services to developers of web sites and software products so they may better understand the needs and viewpoint of users of their technology. They also provide online research services to help web site owners better understand the effectiveness of their sites. Usability Sciences' portfolio is unique in that it provides this combination of offline and online services for every stage in a website or software product's life cycle.

USC utilizes lab-based and online methodologies, as appropriate to the client need. USC's Texas offices house four permanent usability testing labs. The company extends these services to any part of the world (a necessity for multinational clients running global operations) by means of "portable labs" that can be set up remotely. Usability Sciences Corporation is privately held.

About SSPA
Founded in 1989, the Service & Support Professionals Association (SSPA) was formed to focus on the specific needs of service executives who are responsible for support centers and overall customer relations. Today, the SSPA represents over 21,600 service professionals at 2,500 support centers worldwide. These executives look to SSPA to provide insight into the future of support services, a road map of best practices within our industry and access to the best service and support vendors. SSPA has become the center of support providing a reliable and comprehensive resource for news, research, benchmarking, standards and collaboration.

SSPA was created for professionals, managers and executives that make their living in the IT support services community. It is not a generic, one-size-fits all website where nobody ever feels like they belong. SSPA is dynamic, interactive, living resource specifically designed for the unique needs of support professionals. This exciting virtual community creates a forum for constant interaction with peers, industry experts, technology vendors and much more. For more information regarding the SSPA and other related divisions, log on to www.thesspa.com or send an email to info@thesspa.com.