SSPA Announces Talisma Corporation as New SSPA Vendor Member

July 10, 2003

(San Diego, CA. July 10, 2003) – The Service & Support Professionals Association (SSPA), the leading industry Association for IT support professionals, today announced that Talisma Corporation has joined the SSPA Vendor Member program, a membership dedicated to bringing IT support service buyers and sellers together online. The SSPA Vendor Membership is a community that resides at the Web address www.thesspa.com. The primary focus of this membership is to increase the visibility of vendors and suppliers within the IT service and support community.

“We are really excited about having Talisma as our latest Vendor member,” said Bill Rose, SSPA Founder/CEO. “They bring a unique and valued resource to the tech support industry and have established themselves as a leader in customer service solutions and operating outsourced customer service centers to develop advanced, Web-driven service applications. They are a great addition to the SSPA Vendor Member program.”

“Talisma is very excited to be part of the SSPA,” states Dan Vetras, CEO, Talisma Corporation. “Companies are in search of ways to manage the rising demand for comprehensive customer support solutions and services as traditional service offerings simply cannot scale to meet this challenge - both in personnel and costs. Our vision is to transition customer service into a strategic advantage for an organization with integrated multi-channel communications that reduce the overall costs of delivering superior service.”

Talisma is the latest member of the SSPA Vendor program, which includes companies such as Usability Sciences Corporation; NetReflector, Inc.; Mitel Corporation; Kaidara Software; Step 9 Software Corporation; TheBrain Technologies; Astea International; Netopia, Inc.; ePeople; Lionbridge Technologies; Expertcity; Motive Communications; CustomerSat.com; Intuit; Ask Jeeves; Spectrum Contact Services; Prometric; Kanisa; Primus; TuVox; Phonestaff; SlashSupport; Eyretel; Satmetrix Systems;; GWI Software; ICT Group; Zeacom; White Pajama; WebEx; Systran;; Service800 and others.

About Talisma
Talisma is a leading provider of web-driven customer service solutions that integrate the power of email, chat, real-time collaboration and telephony applications with a mature, robust multi-channel interaction management platform, comprehensive analytics and a fully integrated system-wide knowledgebase and customer database. Our customers enjoy a 360-degree view of all customer communications—regardless of channel—within an easy-to-use and configurable interface. The results are improved business performance through lowering the overall costs of service delivery while increasing customer satisfaction and retention. Talisma’s global customers include Microsoft, Coast Capital Savings, Sony, Click 2 Learn, MWB, Aviva Life Insurance Company India Pvt. Ltd, HGTV and Dell. The company is based in Seattle, with offices across the United States, Europe and Asia.

About SSPA
Founded in 1989, the Service & Support Professionals Association (SSPA) was formed to focus on the specific needs of service executives who are responsible for support centers and overall customer relations. Today, the SSPA represents over 21,600 service professionals at 2,500 support centers worldwide. These executives look to SSPA to provide insight into the future of support services, a road map of best practices within our industry and access to the best service and support vendors. SSPA has become the center of support providing a reliable and comprehensive resource for news, research, benchmarking, standards and collaboration.

SSPA was created for professionals, managers and executives that make their living in the IT support services community. It is not a generic, one-size-fits all website where nobody ever feels like they belong. SSPA is dynamic, interactive, living resource specifically designed for the unique needs of support professionals. This exciting virtual community creates a forum for constant interaction with peers, industry experts, technology vendors and much more. For more information regarding the SSPA and other related divisions, log on to www.thesspa.com or send an email to info@thesspa.com.