(San Diego, CA. August 28, 2003) – The Service & Support Professionals Association (SSPA), the leading industry Association for IT support professionals, today announced that UniPress Software, Inc., a leading provider of web-based service desk automation software, has joined the SSPA Vendor Member program, a membership dedicated to bringing IT support service buyers and sellers together online. The SSPA Vendor Membership is a community that resides at the Web address www.thesspa.com. The primary focus of this membership is to increase the visibility of vendors and suppliers within the IT service and support community.

“We are pleased to have UniPress Software as a new SSPA Member,” said Bill Rose, SSPA Founder/CEO. “They bring a unique and valued resource to the tech support industry and have established themselves as a leader in the development of web-based service desk automation software targeting the mid-market. They are a great addition to the SSPA Vendor Member program.”

FootPrints is a 100% web-based service desk that centrally tracks, manages, and controls all types of customer issues and support requests. The software is widely used to automate internal and external support operations, and offers the flexibility to drive other business activities and processes, such as software development and bug tracking, IT resource tracking, and other project management initiatives.

“We are pleased to be part of the SSPA, a leading association that represents the needs of our core customer base, which include support professionals responsible for managing help desks and customer service operations,” commented Mark Krieger, President of UniPress Software. “We welcome the opportunity to work with the SSPA and offer programs that are beneficial to their membership.”

UniPress Software is the latest member of the SSPA Vendor program, which includes companies such as Soffront Software; Talisma Corporation; Usability Sciences Corporation; NetReflector, Inc.; Mitel Corporation; Kaidara Software; Step 9 Software Corporation; TheBrain Technologies; Astea International; Netopia, Inc.; ePeople; Lionbridge Technologies; Expertcity; Motive Communications; CustomerSat.com; Intuit; Ask Jeeves; ECE; Prometric; Kanisa; Primus; TuVox; Satmetrix Systems; Front Range Solutions; GWI Software; ICT Group; Zeacom; White Pajama; WebEx; Service Strategies Corporation; Service800 and others.

About UniPress Software
Headquartered in Edison, New Jersey, UniPress Software, Inc. is a developer of web-based service desk automation software targeting mid-market companies, departments within large enterprise organizations, and small businesses. The company’s FootPrints® product line, launched in 1996, provides a comprehensive range of capabilities to significantly improve help desk and external support operations, including centrally managed customer issue tracking, self-service online, knowledge management, two-way email management, dynamic access to existing Microsoft Exchange and other LDAP-based corporate address books, automated IT asset-discovery and tracking, source code configuration management, and advanced collaboration and voice over IP. The FootPrints product line is widely used by more than 1,500 corporate organizations, government offices, and educational institutions worldwide, including Prudential Financial, BHP Petroleum, IBM, Kampgrounds of America, Skechers, Charles Schwab, the IRS, and the University of Pennsylvania. For more information, contact UniPress at 732-287-2100, or via the web at www.unipress.com.

About SSPA
Founded in 1989, the Service & Support Professionals Association (SSPA) was formed to focus on the specific needs of service executives who are responsible for support centers and overall customer relations. Today, the SSPA represents over 21,600 service professionals at 2,500 support centers worldwide. These executives look to SSPA to provide insight into the future of support services, a road map of best practices within our industry and access to the best service and support vendors. SSPA has become the center of support providing a reliable and comprehensive resource for news, research, benchmarking, standards and collaboration.

SSPA was created for professionals, managers and executives that make their living in the IT support services community. It is not a generic, one-size-fits all website where nobody ever feels like they belong. SSPA is dynamic, interactive, living resource specifically designed for the unique needs of support professionals. This exciting virtual community creates a forum for constant interaction with peers, industry experts, technology vendors and much more. For more information regarding the SSPA and other related divisions, log on to www.thesspa.com or send an email to info@thesspa.com.