(San Diego, CA. September 9, 2003) – The Service & Support Professionals Association (SSPA), the leading industry Association for IT support professionals, today announced that InQuira, Inc., a leading provider of web self-service and enterprise search software, has joined the SSPA Vendor Member program, a membership dedicated to bringing IT support service buyers and sellers together online. The SSPA Vendor Membership is a community that resides at the Web address www.thesspa.com. The primary focus of this membership is to increase the visibility of vendors and suppliers within the IT service and support community.

“We are pleased to have InQuira as a new SSPA Member,” said Bill Rose, SSPA Founder/CEO. “They bring a unique and valued resource to the tech support industry and have established themselves as a leader of customer search and navigation applications for business Web sites. They are a great addition to the SSPA Vendor Member program.”
Global organizations use InQuira's unique software to acquire new customers, up-sell and cross-sell products and services, reduce the number and cost of service incidents, and drive customer satisfaction. InQuira's customers cover industries such as financial services, technology, telecommunications and manufacturing, and include Fidelity, Bank of America, BEA Systems, GE Appliances and AT&T. These organizations have enjoyed tangible results that include increased sales and new customer acquisitions, along with improved customer loyalty and retention.
“The SSPA continues to play a significant leadership role in providing the IT support profession with the programs and best practice insights required to achieve world-class results,” said David Downing, InQuira’s vice president of marketing. “InQuira is pleased to join the SSPA membership and we look forward to making our own strong contributions in keeping the SSPA membership at the top of their game, particularly in the area of integrating next-generation web self-service solutions with the traditional assisted channels for service and support.”

InQuira, Inc. is the latest member of the SSPA Vendor program, which includes companies such as UniPress; Soffront Software; Talisma Corporation; Usability Sciences Corporation; NetReflector, Inc.; Mitel Corporation; Kaidara Software; Step 9 Software Corporation; TheBrain Technologies; Astea International; Netopia, Inc.; ePeople; Lionbridge Technologies; Expertcity; Motive Communications; CustomerSat.com; Intuit; Ask Jeeves; ECE; Prometric; Kanisa; Primus; TuVox; Satmetrix Systems; Front Range Solutions; GWI Software; ICT Group; Zeacom; White Pajama; WebEx; Service Strategies Corporation; Service800 and others.

About InQuira, Inc.
InQuira, Inc. is a leading provider of web self-service and enterprise search software. The company’s flagship software application, InQuira 6, enables companies to empower customers and customer service representatives to interact in natural, everyday language with the vast information and service assets across the enterprise. InQuira’s customers include Fidelity Investments, Bank of America, BEA Systems, Network Appliance, General Electric, AT&T, Computer Services, Inc., Charter One Bank, Hamilton Sundstrand and Yahoo!.

About SSPA
Founded in 1989, the Service & Support Professionals Association (SSPA) was formed to focus on the specific needs of service executives who are responsible for support centers and overall customer relations. Today, the SSPA represents over 21,600 service professionals at 2,500 support centers worldwide. These executives look to SSPA to provide insight into the future of support services, a road map of best practices within our industry and access to the best service and support vendors. SSPA has become the center of support providing a reliable and comprehensive resource for news, research, benchmarking, standards and collaboration.

SSPA was created for professionals, managers and executives that make their living in the IT support services community. It is not a generic, one-size-fits all website where nobody ever feels like they belong. SSPA is dynamic, interactive, living resource specifically designed for the unique needs of support professionals. This exciting virtual community creates a forum for constant interaction with peers, industry experts, technology vendors and much more. For more information regarding the SSPA and other related divisions, log on to www.thesspa.com or send an email to info@thesspa.com.