(San Diego, CA. September 23, 2003) – The Service & Support Professionals Association (SSPA), the leading industry Association for IT support professionals, today announced that iPhrase Technologies, Inc., the leading provider of self-service search and navigation software, has joined the SSPA Vendor Member program, a membership dedicated to bringing IT support service buyers and sellers together online. The SSPA Vendor Membership is a community that resides at the Web address www.thesspa.com. The primary focus of this membership is to increase the visibility of vendors and suppliers within the IT service and support community.

“We are pleased to have iPhrase Technologies as a new SSPA Member,” said Bill Rose, SSPA Founder/CEO. “They bring a valued resource to the service and support industry and are one of the leading providers of self-service search and navigation software. iPhrase’s One Step™ platform helps users quickly and easily find information online which delivers a rapid return on investment by decreasing service and support costs while increasing customer satisfaction. They are a great addition to the SSPA Vendor Member program.”

“We are pleased to be part of the SSPA, a leading association that represents the needs of our core customer base,” said André Pino, senior vice president of marketing, iPhrase Technologies, Inc. “We welcome the opportunity to work with the SSPA and offer programs that are beneficial to their membership.”

iPhrase Technologies is the latest member of the SSPA Vendor program, which includes companies such as empolis; UniPress; Soffront Software; Talisma Corporation; Usability Sciences Corporation; NetReflector, Inc.; Mitel Corporation; Kaidara Software; Step 9 Software Corporation; TheBrain Technologies; Astea International; Netopia, Inc.; ePeople; Lionbridge Technologies; Expertcity; Motive Communications; CustomerSat.com; Intuit; Ask Jeeves; ECE; Prometric; Kanisa; Primus; TuVox; Satmetrix Systems; Front Range Solutions; GWI Software; ICT Group; Zeacom; White Pajama; WebEx; Service Strategies Corporation; Service800 and others.

About iPhrase Technologies, Inc.
iPhrase is the leading provider of self-service search and navigation software. iPhrase offers the patent-pending One Step platform, which combines natural language processing, multi-source retrieval, dynamic presentation and in-depth analytics to simplify access to high-value information. Through superior relevancy and usability, iPhrase One Step provides a powerful return on investment in critical, customer-facing applications at leading companies such as Charles Schwab & Co., NASDAQ, Staples, Neiman Marcus, LexisNexis, Lycos and TD Waterhouse. iPhrase's investors include Charles River Ventures, Greylock, Reed Elsevier Ventures,, Sequoia Capital, TD Capital Technology Ventures and Bain Capital. Founded by former MIT researchers and business leaders, iPhrase has offices in Cambridge, MA and San Mateo, CA. For more information, please visit www.iphrase.com or call 617/577-4300.

About SSPA
Founded in 1989, the Service & Support Professionals Association (SSPA) was formed to focus on the specific needs of service executives who are responsible for support centers and overall customer relations. Today, the SSPA represents over 21,600 service professionals at 2,500 support centers worldwide. These executives look to SSPA to provide insight into the future of support services, a road map of best practices within our industry and access to the best service and support vendors. SSPA has become the center of support providing a reliable and comprehensive resource for news, research, benchmarking, standards and collaboration.

SSPA was created for professionals, managers and executives that make their living in the IT support services community. It is not a generic, one-size-fits all website where nobody ever feels like they belong. SSPA is dynamic, interactive, living resource specifically designed for the unique needs of support professionals. This exciting virtual community creates a forum for constant interaction with peers, industry experts, technology vendors and much more. For more information regarding the SSPA and other related divisions, log on to www.thesspa.com or send an email to info@thesspa.com.