(San Diego CA. October 23, 2003) – The Service & Support Professionals Association (SSPA), the leading industry Association for IT support professionals, announced today that Advanced Solutions International, Inc., (ASI) was recognized for their customer service excellence with a SSPA STAR Award at the recently held SSPA Conference@Savannah. Chosen as the best in what they do, Advanced Solutions International was honored for delivering exemplary technical support to their customers and presented with a 2003 STAR Award in the Emerging Company category.
This category has been specifically created to recognize those companies with emerging support centers who deliver exceptional technical support. Emphasis is placed on demonstrating excellence and high customer satisfaction rates and not necessarily on requirements for high-powered tools and large budgets.

“The SSPA STAR Award winners provide a showcase of the top talent within our industry; and serves as the highest form of recognition they can receive in the service and support industry.” said Bill Rose, SSPA Founder/CEO. “As this year’s winner in the Emerging Company category, Advanced Solutions International has proven that they are an exceptional company that delivers world-class services.”

"We are very proud to have received the STAR Award for the third consecutive year." said Donna Sayegh, director of technical services for ASI. "It reflects the dedication of our technical support team and shows that we are truly committed to delivering world-class technical support."

All SSPA Member companies are eligible to nominate themselves in any number of the categories -- Sustained Performance; High Call Volume; Most Improved; Complex Support Applications; Outsource Support Provider; Innovative Support; Mission Critical Support: Emerging Company and Support Technology Vendor. SSPA provides each Applicant with an electronic application as a benchmark/guideline. The STAR Award Applicants take this task very seriously and spend a considerable amount of time on this arduous, but rewarding process. Many non-winners have said that, even though they did not win an Award, the whole process was well worth the time and effort. They indicate they learned a lot from the process and were able to discover in what areas they can use improvement. For more information on the SSPA STAR Awards please visit www.theSSPA.com or send an email to info@theSSPA.com.

About Advanced Solutions International
ASI is an international provider of CRM, commerce and enterprise Web software solutions. iMIS, the company's flagship software, is an industry leader with more than 30,000 users worldwide. ASI distributes its solutions primarily through a global network of local Solution Providers backed by award-winning technical support.

About SSPA
Founded in 1989, the Service & Support Professionals Association (SSPA) was formed to focus on the specific needs of service executives who are responsible for support centers and overall customer relations. Today, the SSPA represents over 21,600 service professionals at 2,500 support centers worldwide. These executives look to SSPA to provide insight into the future of support services, a road map of best practices within our industry and access to the best service and support vendors. SSPA has become the center of support providing a reliable and comprehensive resource for news, research, benchmarking, standards and collaboration.

SSPA was created for professionals, managers and executives that make their living in the IT support services community. It is not a generic, one-size-fits all website where nobody ever feels like they belong. SSPA is dynamic, interactive, living resource specifically designed for the unique needs of support professionals. This exciting virtual community creates a forum for constant interaction with peers, industry experts, technology vendors and much more. For more information regarding the SSPA and other related divisions, log on to www.thesspa.com or send an email to info@thesspa.com.