
SSPA P R E S S R E L E A S E S CompuCom Systems Inducted into SSPA STAR Awards Hall of Fame October 24, 2003 (San Diego CA. October 24, 2003) – The Service & Support Professionals Association (SSPA), the leading industry Association for IT support professionals, today announced that CompuCom Systems, Inc. (Nasdaq:CMPC), a provider of IT outsourcing, technology procurement and systems integration services was recognized for their on-going customer service excellence with a SSPA STAR Hall of Fame Award, at the recently held SSPA Conference@Savannah in Savannah, Georgia. Each year, since the inception of the STAR Awards in 1990, many SSPA Members have applied for the STAR Awards. Some are new and some Companies apply almost every year. In 1998, SSPA noticed a pattern was starting to develop. Because of their outstanding “STAR Award quality” of technical assistance and customer service, a few companies were emerging as winners, year after year. SSPA decided it was time to recognize these repeat winners in a special way- thus the STAR Award Hall of Fame was created. A SSPA Member is inducted into the Hall of Fame when they have won 5 STAR Awards. These do not have to be in consecutive years. This year, CompuCom Systems was the winner in the Outsource Support Provider category. “My congratulations to CompuCom Systems for their induction into the STAR Awards Hall of Fame,” said Bill Rose, SSPA Founder/CEO. “The number of applications increases and competition gets stronger each year. To win five STAR Awards and to reach the pinnacle of the STAR Award Hall of Fame is quite an accomplishment.” “CompuCom is pleased to win the 2002 STAR Award for the fifth time, as well as to have made the Hall of Fame. Given the criteria reviewed for consideration of this award, we are convinced this award is a testament of our dedication to quality and our pursuit of excellence in client service. We respectfully thank our help desk team, our clients, and the SSPA!” said Meg Frantz, vice president of Enterprise Help Desk for CompuCom Systems, Inc. All SSPA Member companies are eligible to nominate themselves in any number of the categories -- Sustained Performance; High Call Volume; Most Improved; Complex Support Applications; Outsource Support Provider; Innovative Support; Mission Critical Support: Small/Emerging Company and Support Technology Vendor. SSPA provides each Applicant with an electronic application as a benchmark/guideline. The STAR Award Applicants take this task very seriously and spend a considerable amount of time on this arduous, but rewarding process. Many non-winners have said that, even though they did not win an Award, the whole process was well worth the time and effort. They indicate they learned a lot from the process and were able to discover in what areas they can use improvement. For more information on the SSPA STAR Awards please visit www.thesspa.com or send an email to info@thesspa.com.
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