(San Diego, CA. December 18, 2003) – The Service & Support Professionals Association (SSPA), the leading industry Association for IT support professionals, today announced that eTelecare International has joined the SSPA Vendor Member program, a membership dedicated to bringing IT support service buyers and sellers together online. The SSPA Vendor Membership is a community that resides at the Web address www.thesspa.com. The primary focus of this membership is to increase the visibility of vendors and suppliers within the IT service and support community.

“We are pleased to have eTelecare International as our newest SSPA Member,” said Bill Rose, SSPA Founder/CEO. “They bring a unique and valued resource to the tech support industry and have established themselves as a leader in the offshore outsourcing contact centers operations. They are a great addition to the SSPA Vendor Member program.”

“As a support vendor, eTelecare is looking forward to the increased opportunities SSPA membership brings,” said Derek Holley, President of eTelecare. “We’re also looking forward to sharing knowledge with its members and learning from their experience.”

eTelecare International is the latest member of the SSPA Vendor program, which includes companies such as Soffront Software; Talisma Corporation; Usability Sciences Corporation; NetReflector, Inc.; Mitel Corporation; Kaidara Software; Step 9 Software Corporation; TheBrain Technologies; Astea International; Netopia, Inc.; ePeople; Lionbridge Technologies; Expertcity; Motive Communications; CustomerSat.com; Intuit; Ask Jeeves; ECE; Prometric; Kanisa; Primus; TuVox; Satmetrix Systems; Front Range Solutions; GWI Software; ICT Group; Zeacom; White Pajama; WebEx; Service Strategies Corporation; Service800 and others.

About eTelecare International
eTelecare International (www.etelecare.com) outsources contact center operations for leading firms in the financial, technology, telecommunications and other sectors. eTelecare hires only university graduates and invests heavily in technology, training and quality practices to provide award-winning service. eTelecare has more than 3000 employees working on 17 programs for 16 clients.

About SSPA
Founded in 1989, the Service & Support Professionals Association (SSPA) was formed to focus on the specific needs of service executives who are responsible for support centers and overall customer relations. Today, the SSPA represents over 21,600 service professionals at 2,500 support centers worldwide. These executives look to SSPA to provide insight into the future of support services, a road map of best practices within our industry and access to the best service and support vendors. SSPA has become the center of support providing a reliable and comprehensive resource for news, research, benchmarking, standards and collaboration.

SSPA was created for professionals, managers and executives that make their living in the IT support services community. It is not a generic, one-size-fits all website where nobody ever feels like they belong. SSPA is dynamic, interactive, living resource specifically designed for the unique needs of support professionals. This exciting virtual community creates a forum for constant interaction with peers, industry experts, technology vendors and much more. For more information regarding the SSPA and other related divisions, log on to www.thesspa.com or send an email to info@thesspa.com.