(San Diego, CA January 15, 2004) – The Service & Support Professionals Association (SSPA), the leading industry Association for IT support professionals announced today the “Early-Bird” special offers for the SSPA Conference@San Diego, April 5-7, 2004. Not just one- but four different options are available for service and support professionals to save money or to receive a valuable gift, just for registering now.

“Keeping with the tradition of the SSPA Conferences, we are again offering our customers money-saving opportunities to register,” said Bill Rose, SSPA Founder/CEO. “Therefore, in addition to the Early Bird gift, we are now offering substantial discounts for multiple registrations from the same company.”

Special Offer #1
The first 100 paid Registrants for the San Diego Conference will receive a state-of-the-art Jabra wireless headset. JABRA FreeSpeak is the ultimate hands-free and wire-free solution that connects your mobile phone to your headset via Bluetooth radio technology instead of a wire. Valued at $150.00.

At the SSPA Conference@Savannah last October, over 100 High Speed Sony Net MD™ Recorders were presented to early bird registrants.

Special Offer #2
BYOB- Bring Your Own Boss!
When you register at the regular rate- register your boss for $200.00 off the regular price.

Special Offer #3
Team Discounts
Register more than one person from one company at once, receive the following discounts.

* 3 to 6 registrants from the same company:
A savings of $200.00 per registration.

* 7 to 10 registrants from the same company:
A savings of $300.00 per registration.

* More than 10 registrants from the same company:
A savings of $495.00 per registration.

Special Offer #4
Top Team Award
As part of the team discounts Special Offer, the company with the highest number of registrants will receive a Special Thank-You. A Complimentary dinner with Bill Rose, SSPA Founder/CEO, on Tuesday evening of the conference, at an exclusive San Diego restaurant.

The SSPA Conference@San Diego “SSPA Best Practices Showcase” will be the paramount event where the Service and Support industry comes together in a fusion of visionary keynote addresses; vibrant speakers; Best Practices knowledge-sharing groups and workshops; and the opportunity for one-to-one meetings with key industry experts. For a complete Agenda, visit http://www.thesspa.com/sandiego

One of the highlights of the San Diego Conference will be the SSPA WebStar Service Awards that will be presented at a gala dinner on Monday evening of the Conference. The annual WebStar Service Awards are presented to companies who excel at providing exceptional customer service and technical support via the Web. The Awards involve a self-nominating process and are open to all SSPA Members. For more information, please send an email to info@thesspa.com.

About SSPA
Founded in 1989, the Service & Support Professionals Association (SSPA) was formed to focus on the specific needs of service executives who are responsible for support centers and overall customer relations. Today, the SSPA represents over 22,500 service professionals at 2,700 support centers worldwide. These executives look to SSPA to provide insight into the future of support services, a road map of best practices within our industry and access to the best service and support vendors. SSPA has become the center of support providing a reliable and comprehensive resource for news, research, benchmarking, standards and collaboration.

SSPA was created for professionals, managers and executives that make their living in the IT support services community. It is not a generic, one-size-fits all website where nobody ever feels like they belong. SSPA is dynamic, interactive, living resource specifically designed for the unique needs of support professionals. This exciting virtual community creates a forum for constant interaction with peers, industry experts, technology vendors and much more. For more information regarding the SSPA and other related divisions, log on to www.thesspa.com or send an email to info@thesspa.com.