First to Provide End-to-End Application Support Solution for .NET and Windows DNA

RALEIGH, N.C., May 25, 2004 – Identify® Software, the leader in application support software, today announced the availability of AppSight™ 5.0, the first solution to provide end-to-end application support for Microsoft .NET and Windows DNA environments.

AppSight 5.0 is an enterprise application support solution designed to optimize the problem resolution process throughout the entire application lifecycle—from development, through deployment, and into production. The new functionality of AppSight 5.0 broadens and deepens the functionality of the leading platform for application support. AppSight 5.0 provides unparalleled visibility into .NET applications, including the supporting infrastructure components and their interdependencies, with specific support for .NET Web services, Remoting, ADO.NET, ASP.NET, and more.

Resolving application problems in a heterogeneous environment calls for technology that captures application information at all application levels, on a variety of client and server platforms, in both .NET and Windows environments.

“As deployment of component-oriented and service-oriented technologies based on .NET, Web services, and J2EE continues to grow, the burden of application management is often being shouldered by organizations outside of traditional IT Operations,” said Cameron Haight, Research VP at Gartner. "These organizations usually find the more traditional application management tools lacking in depth and instead often turn to products that can provide greater investigative capabilities."

AppSight leverages a unique application problem resolution architecture, based on patented Black Box software technology, that captures full problem data from live applications in a synchronized timeline—from the user experience, to application performance and configuration, down to code-level execution. With AppSight 5.0, IT professionals who are developing, managing, and supporting .NET applications are able to play back recordings of application problems, rather than attempt to recreate them in a lab, thereby eliminating up to 80 percent of the cycle time usually consumed by root cause analysis.

AppSight 5.0 provides a broad and deep platform for enterprise application support with focus on four key dimensions:

• Complete Support Across all Microsoft Architectures with features such as: server and client-side views, capture of component execution down to line of code, as well as user experience, client-side application execution, and configuration for both .NET and Windows DNA code.
  
  
• Comprehensive Root Cause Pinpointing for all Types of Problems, including: performance, functional, configuration, and user errors.
  
  
• Complete Application Lifecycle Coverage: Production environments as well as Development, QA & Testing, and Staging.
  
  
• Complete Support Process Integration: unique views into problem information for Application Development, IT Operations, and Help Desk teams; ability to encapsulate and attach ancillary information to the Black Box log file, and the ability to attach the Black Box log file as documentary information to the trouble ticket of a service management system.

AppSight 5.0 also introduces patent-pending technology that enables application problem capture in production, down to the single line of code, by continuously adjusting the recording level in run-time to ensure minimal (or fixed) overhead costs.

“Identify’s application support system optimizes the process of deploying and supporting Microsoft .NET Framework-based applications,” said Marie Huwe, general manager of developer and platform evangelism at Microsoft Corp. “Identify’s new release further enables enterprises and independent software vendors to accelerate their deployments while reducing support costs and increasing customer service and satisfaction.”

For more information and a demonstration of the technology, please visit Identify in booth #1240 at Microsoft’s Tech•Ed Conference, May 23-28 in San Diego or go to www.identify.com.

About Identify Software
Identify Software, the pioneer and leader in application support software, is driven to help enterprises and software vendors accelerate the application problem resolution process to optimize business-critical application support processes. Hundreds of customers rely on Identify’s application support solutions to reduce application support costs and improve business service. Founded in 1996, Identify is a global company headquartered in Tel Aviv, with operational headquarters in Raleigh, N.C., and offices throughout the U.S., Europe, and Asia-Pacific. For more information about Identify, please visit www.identify.com or call 800.364.5467.

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Media Contacts
Betsy Graham
Identify Software
919.878.3717 x239
bgraham@us.identify.com

Stephanie Fallon
Horn Group, Inc.
781.356.7144
sfallon@horngroup.com

Identify is a registered trademark and AppSight is a trademark of Identify Software Ltd. Other product and company names herein may be trademarks of their registered owners.