-- HP Selects ServiceWare as the Preferred Knowledge Management Component for its Global Help Desk Solution --

PITTSBURGH, PA – May 26 – ServiceWare Technologies, Inc. (OTCBB: SVCW), a provider of knowledge-powered support solutions, today announced that HP has selected ServiceWare as the preferred knowledge management component for its global help desk solution.

The solution will give HP Services customers access to the functionality of ServiceWare’s patented, self-learning and self-organizing search technology, the Cognitive Processor®. The Cognitive Processor powers ServiceWare Enterprise™, ServiceWare’s suite of knowledge-powered solutions for customer service and support.

ServiceWare’s relationship with HP was established in 1999 when HP’s global service desk chose ServiceWare as their knowledge management provider of choice. In addition, ServiceWare Enterprise recently achieved integration certification with HP OpenView Service Desk technology.

“We are extremely pleased that HP has selected ServiceWare as its knowledge management provider of choice for managed services,” said Kent Heyman, president and CEO, ServiceWare.
“This decision highlights the fact that HP understands the importance of standardizing on best-of-breed products. Combined, HP and ServiceWare can offer managed services customers a robust help desk solution that can increase efficiencies, reduce costs and enhance customer satisfaction.”

About ServiceWare Technologies, Inc.
ServiceWare is a leading provider of Web-based knowledge management solutions for customer service and support. ServiceWare software empowers organizations to deliver superior service while reducing support costs. Powered by ServiceWare’s Cognitive Processor®, a patented self-learning search technology, ServiceWare Enterprise and ServiceWare Express enable businesses to develop and manage a repository of knowledge to effectively answer inquiries over the Web and in the call center. Leading organizations have implemented ServiceWare software including Countrywide Home Loans, Raytheon Company, H&R Block, Cingular Wireless, Fifth Third Bancorp, Green Mountain Energy, Reuters, and QUALCOMM. Learn more today by visiting www.serviceware.com or call 1.800.572.5748. Outside North America, call our international office at +(44) 01280.82.6345.

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SmartMiner, ServiceWare Enterprise, ServiceWare Express, ServiceWare Self-Service, ServiceWare Professional, ServiceWare Architect, ServiceWare Administrator, ServiceWare Knowledge Portal and Cognitive Processor are trademarks of ServiceWare Technologies, Inc. All other trademarks are properties of their respective owners.

Statements in this press release that are not historical facts, including those statements that refer to ServiceWare’s plans, prospects, expectations, strategies, intentions, hopes and beliefs, are forward-looking statements. These forward-looking statements are based on information available to ServiceWare today, and ServiceWare assumes no obligation to update these statements as circumstances change. There are risks and uncertainties that could cause actual results to differ materially from the forward-looking statements, including, without limitation, risks related to revenue expectations, ServiceWare's software strategy, fluctuations in customer demand, use of the Web as a delivery vehicle for customer support solutions, risks resulting from new product introductions, integration of acquired products with current offerings, and customer acceptance of new products, rapid technological change, risks associated with competition, continued growth in the use of the Internet, ServiceWare’s ability to retain and increase revenue from existing customers and to execute agreements with new customers, and ServiceWare’s ability to attract and retain qualified personnel and to secure necessary financing for its operations and business development. Risk factors are described in more detail in ServiceWare's filings with the Securities and Exchange Commission.