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UniPress Software Announces New, Powerful Service Level Management in FootPrints Web-based Service Desk Software

July 12, 2004

Edison, NJ, July 8, 2004 -- UniPress Software, Inc., a provider of web-based service desk automation software, announced that FootPrints 6.5, its flagship support automation solution, now includes a comprehensive service level management module. This new module is designed to help customer support centers and help desks meet their service level agreements between the service desk and the users. This new capability gives organizations the ability to proactively track and monitor service level performance for both internal and external support.

UniPress Software’s FootPrints is a 100% web-based service desk solution that helps organizations streamline and automate their internal and external customer support operations with centralized, multi-channel issue tracking, self-service online, knowledge management, two-way email management, automated metrics and reporting, and multiple, fully integrated add-on tools for a variety of related business processes. This new service level management functionality is available, at no additional cost, in all versions of FootPrints 6.5 software (released in May, 2004), including FootPrints, FootPrints for eService, The FootPrints Hosting Service, and FootPrints for Exchange.

For more information, contact UniPress at 732-287-2100, or www.unipress.com.