SSPA  P R E S S  R E L E A S E S

Control-F1 Announces SupportBridge 5.0

July 20, 2004

Control-F1 released three integrated support automation tools: SupportBridge Live Automation, SupportBridge Self Service Automation, and SupportBridge Self Healing Automation 5.0. This application suite lets support organizations deliver technical support via multiple channels. SupportBridge 5.0 applications fit each part of the support workflow, beginning with automated self healing to prevent as many support issues as possible. When an issue affects customers, they can go to an automated self service channel, deflecting calls from live support. If live support is required, automation tools optimize the technicians’ abilities, getting the customer to resolution faster.

For more info, contact Control-F1, www.controlf1.com.