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Concerto Software Acquires Rockwell FirstPoint Contact
September 13 , 2004

Concerto Software, a provider of contact center solutions, has acquired Rockwell FirstPoint Contact from Rockwell Automation. Concerto Software will continue to offer products and services designed to communications-enable the business processes surrounding sales and marketing, collections, and customer service. Terms of the deal were not disclosed.

“Rockwell Automation has taken pride in FirstPoint Contact’s ability to provide solutions that help our customers execute on their customer interaction strategies. This move is positive for customers and ensures that this dedication will continue,” said Rockwell Automation President and Chief Executive Officer Keith D. Nosbusch. “This also reflects Rockwell Automation's commitment to solely focus on its core business, industrial automation.”

“Concerto Software has been completely focused on the customer contact center business for more than two decades. The addition of Rockwell FirstPoint Contact underscores our commitment to be the leader in customer interaction solutions worldwide,” said Jim Foy, who continues as Concerto Software’s president and chief executive officer. “By combining our proven technologies, track records in the industry and talented people, we can apply unparalleled insight to help companies transform the way they interact with their customers.”

For more info, www.concerto.com