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Talisma Acquires eAssist

Talisma, a provider of Multi-channel CRM solutions, has acquired eAssist, a provider of customer service, support, and marketing software. Talisma will incorporate eAssist’s technology, intellectual property, and customer base into its operations. The acquisition will enhance Talisma's CRM offering and allow Talisma to better leverage opportunities in the growing Customer Interaction Management (CIM) market. Talisma multi-channel CRM products include Campaign, Phone, Self-Service, E-mail Response, and Chat.

For more info, www.talisma.com