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Envision Introduces New Business Apps

Envision Telephony showcased a new set of business applications designed to unify contact center and the enterprise to create a superior customer experience. The new business applications focus on four main areas for improving your business: contact center performance, transaction management, customer experience management and enterprise quality. Built around the Envision Performance Suite, these applications allow enterprises to gather business intelligence from customer interactions using analytical tools to effect change in processes throughout the contact center and enterprise.

For more info, www.envisioninc.com