SSPA  P R E S S  R E L E A S E S

FootPrints Live eSupport Delivers Interactive, On-Demand Customer Service

Unipress Software, Inc., released a new version of FootPrints Live eSupport. The new FootPrints Live eSupport add-on module combines an intuitive, web-based interface with VoIP, white board, and file transfer capabilities with existing screen-sharing and chat features, making it even easier for agents to troubleshoot and resolve support issues. As a hosted solution, organizations can quickly deploy this interactive, on-demand capability within their existing FootPrints service desk without requiring any IT infrastructure.

FootPrints Live eSupport includes new collaboration features that allow organizations to deliver seamless and efficient one-to-one and one-to-many support. The new VoIP features allow agents and customers to talk via the Internet using voice- and sound-enabled computers, and enables organizations to reduce their telecommunications and call center costs. The new version of FootPrints Live eSupport includes enhanced file sharing and white board capabilities to further enhance collaboration sessions. With these features, agents can automatically download software patches and other files to a computer in real-time. Additionally, agents and customers can utilize the white board to conduct virtual meetings and online demonstrations.

For more info, www.unipress.com