SSPA  P R E S S  R E L E A S E S

Unipress Partners with Contactual

UniPress Software and Contactual DBA have partnered to address the growing need for on-demand, web-based customer service technology solutions. The partnership links UniPress Software’s FootPrints web-based service desk with Contactual’s OnDemand Contact Center, providing organizations with an integrated service desk and telephony solution.

The combined solution enables support centers to deploy advanced, skills-based call-routing features that automatically transfer incoming customer requests to the appropriate service or support representative’s telephone and computer screen. Customer trouble-ticket information, complete with contact details and relationship history, is automatically populated in FootPrints or FootPrints for eService through a Contactual screen-pop. This automated process helps agents address and resolve customer problems faster, streamline workflow, and improve the overall customer service experience.

For more info, www.unipress.com