
SSPA P R E S S R E L E A S E S LogicaCMG Delivers New Proactive Remote Service with NextNine solution April 26, 2004 NextNine Service Automation Suite selected by LogicaCMG to deliver innovative new high availability service that automatically predicts, detects and escalates emerging problems at Telecom operator sites 24x7. Tel Aviv, Israel –April 26 2004: NextNine Ltd., a leading provider of remote service and support automation solutions, today announced that LogicaCMG Wireless Networks (LSE: LOG; Euronext: LOG), the global leader in messaging and payments, has selected NextNine Service Automation Suite as its platform for deploying advanced services. NextNine Service Automation Suite will enable LogicaCMG to ensure the highest level of availability for its systems deployed wireless operators globally. “LogicaCMG Wireless Networks offers its customers the best of class services in the industry”, said Rob Verhoeven, Product Manager Services of LogicaCMG. “NextNine’s innovative software allows us to extend our service offering with a new pro-active service. By monitoring our customer’s systems using a virtual support engineer, which is linked into an early warning service, we are adding value for our customers allowing them to optimize their service performance by improving on system availability and performance.” Adi Dulberg, CEO of NextNine, said: “We are thrilled that LogicaCMG, the world leader in messaging systems, has selected NextNine for its remote support and advanced services needs. NextNine Service Automation Suite enables technology vendors such as LogicaCMG to offer an advanced level of service using proactive remote capabilities while improving the efficiency of the service organization through automation. LogicaCMG’s leadership in customer satisfaction makes their choice of NextNine Service Automation Suite especially gratifying. It will enable them to offer unparalleled level of service.” NextNine Service Automation Suite is an Internet enabled software solution that provides automation and optimization of service and support processes, including: secure remote access, proactive monitoring, preventive maintenance, software distribution, system audit, and best-practice analysis. By shifting to proactive support, NextNine customers have realized dramatic improvements in system availability, service levels and customer satisfaction. The NextNine Service Automation Suite based service combines the expertise of LogicaCMG service engineers with innovative automation technology to maximize LogicaCMG customers’ systems’ uptime by providing automated incident prediction, detection, escalation, logging and a root-cause analysis of emerging problems. The service will be offered across all main LogicaCMG Wireless Networks product lines. About
LogicaCMG LogicaCMG is the global leader in telecom messaging and payments, delivering two out of every three text messages and supplying next generation messaging and billing solutions to 250 of the world's top operators in over 70 countries. These solutions serve more than 500 million active mobile phone subscribers. LogicaCMG also delivers one out of every four multimedia messaging systems, with commercially deployed MMS solutions serving over 85 million subscribers around the world. About
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