SSPA  P R E S S  R E L E A S E S

Watch for Press Releases distributed weekly announcing new SSPA Programs available to Community Members; new Partners; new SSPA Members; upcoming Events and Member Award Programs and other announcements or news of interest to SSPA Community Members and the industry.

SSPA Research: Tech Companies Feel the Heat of Changing Enterprise Support Requirements

SSPA Research: Consumers Reveal Support Fears and Preferences in New Study

Motive Announces Products for Application Management

SSPA Research to Conduct In-Depth Support Demand Study

Art Technology Group Acquires Primus

Kanisa Ships Version 6 of Process-Driven Application Suite for Service Resolution Management

Best Software Earns Additional Support Center Practices (SCP) Certifications

Mercury Interactive Reports Second Quarter Results

SupportSoft to Acquire Core Networks to Advance VoIP, Video and Broadband Service Automation

Control-F1 Announces SupportBridge 5.0

IEX Updates Workforce Management

Primus Announces Preliminary Second Quarter 2004 Financial Results

UniPress Software Announces New, Powerful Service Level Management in FootPrints Web-based Service Desk Software

TSANet announces two new members

SupportSoft and Tell-Eureka Make Telephone Self-Service Efficient

Motive, Inc. Announces Initial Public Offering

Two Strikes and You’re Out... for Poor Customer Service

IEX and Bay Bridge Partner for Advanced Decision Support Solution

Service & Support Professionals Association Now Accepting Nominations for 2004 STAR Awards

ServiceWare and HP to Provide Knowledge Management Solution

SupportSoft Extends Multi-Channel Service Delivery With 4 New and Enhanced Solutions

KANA Service Resolution Management Enables Companies to Provide Unparalleled Customer Service at Reduced Cost

Identify Software Announces APPSIGHT 5.0

LogicaCMG Delivers New Proactive Remote Service with NextNine solution

SSPA Announces WebStar Service Award Winners

Primus Knowledge Solutions' CEO Michael Brochu to Deliver Closing Keynote Address at the SSPA Conference in San Diego

Participate Systems Announces Significant Momentum and Product Updates

SSPA Award Winners to be Announced at San Diego Conference

Featured – "Unlocking the Secrets to Profitable Strategic Services: Four Paths to Greatness"

SSPA Conference@San Diego Workshop Featured "Organizational Development Workshop"

SSPA Conference@San Diego Workshop Featured "Professional Development Workshop"

SSPA Conference@San Diego Workshop Featured "Definining & Delivering World-Class eSupport"

SSPA Provides Unique Sponsorship Opportunities

SSPA Selects Keynote Speaker for San Diego

SSPA Conference @ San Diego Features Two Power Panels

Best Practices Sharing Sessions to be Part of SSPA Conference @ San Diego

Unique Early Bird Special Offers for SSPA Conference @ San Diego

SSPA Conference@San Diego Best Practices Showcase

SSPA Announces eTelecare International as New SSPA Vendor Member

The Service & Support Professionals Association (SSPA) Announces Key Findings of the 2003 Benchmark Study

Aspen Technology Recognized With STAR Award From SSPA

SSPA Announces Participate Systems as New SSPA Vendor Member

SSPA Recognizes Mercury Interactive with a 2003 STAR Award

Microsoft Customer Central Recognized With STAR Award From SSPA

SSPA Welcomes NextNine, Leader in Support Automation, as New Vendor Member

SSPA Recognizes EMC Corporation with a 2003 STAR Award

SSPA Recognizes LEGATO Systems with a 2003 STAR Award

Talisma and Pivotal Announce Plans to Merge

Primus Knowledge Solutions Recognized With STAR Award From SSPA

CompuCom Systems Inducted into SSPA STAR Awards Hall of Fame

Advanced Solutions International Recognized With STAR Award From SSPA

The Reynolds and Reynolds Company Inducted into SSPA STAR Awards Hall of Fame

Trend Micro Recognized With STAR Award From SSPA

SSPA Presents STAR Awards for Customer Service Excellence

SSPA Announces Finalists for STAR Awards

Kanisa Inc. Ships Groundbreaking Kanisa5 Suite of Knowledge-Empowered Customer Service Applications

SSPA Announces iPhrase Technologies, Inc. as New SSPA Vendor Member

SSPA Announces PrimAPE, Ltd as New SSPA Vendor Member

SSPA Announces InQuira, Inc. as New SSPA Vendor Member

SSPA Announces empolis as New SSPA Vendor Member

SSPA Announces UniPress Software, Inc. as New SSPA Vendor Member

SSPA Conference @ Savannah- Economics of Certification, Management Overview Workshop

SSPA Conference @ Savannah - S-Business: Reinventing the Services Organization Workshop

Delivering World-Class Service in the Future Sessions Presented at SSPA Savannah

SSPA Conference @ Savannah- Developing a Services Architecture Workshop

SSPA Conference @ Savannah- Best Practices User Workshop

SSPA Conference @ Savannah- STAR Award Winners Showcase Workshop "Benchmarking Against The Best"

Best Software Earns Prestigious Support Center Practices (SCP) Certification for Third Consecutive Year

SSPA Savannah to Offer Future of Managing People Sessions

The Future of The Support Executive Presented at SSPA Savannah

The Future of Customer Demands Presented at SSPA Savannah

SSPA Savannah to Feature Future of Support Technology Sessions

Mentor Graphics Earns Support Center Practices Certification for Fourth Consecutive Year

SSPA Announces ServiceWare Technologies, Inc. As New SSPA Vendor Member

SSPA Announces Talisma Corporation as New SSPA Vendor Member

Cognos Earns Prestigious Support Center Practices (SCP) Certification for Second Straight Year

SSPA Announces Usability Sciences Corporation as New SSPA Vendor Member

SSPA Announces NetReflector, Inc. as New SSPA Vendor Member

Rockwell Automation Earns Support Center Practices (SCP) Certification For Sixth Consecutive Year

SSPA Selects Keynote Speaker for Savannah - "SSPA's 21st Conference"

Unique Early Bird Special Offers for SSPA Conference @ Savannah

Motive Research Measures Enterprise Demand for Advanced Remote Services

Landmark Graphics Receives Prestigious Support Center Practices (SCP) Certification

SSPA Announces Summer Sale

SSPA Announces Linktivity SpartaCom Technologies, Inc. as New SSPA Vendor Member

Invensys customer support centers in Massachusetts and California earn SCP Certification

SSPA Advisory Board Adds Key Executive From Best Software

SSPA Announces AIM technology as New SSPA Vendor Member

CompuCom Earns Support Center Practices (SCP) Certification for Sixth Straight Year

SSPA Selects Keynote Speaker for Savannah

SSPA Provides Unique Sponsorship Opportunities

Call For Nominations - SSPA 2003 STAR Awards

SSPA Report Answers the Question - What is a Customer Worth?

Mercury Interactive Wins SSPA Service Award

Aspen Technology Wins SSPA Service Award

CRM Industry Awards 2003

Network Appliance Wins SSPA WebStar Service Award

Service Strategies Corporation Announces Support Center Practices (SCP) Certification Results

Mercury Interactive Wins SSPA Service Award

Best Software, Inc. Wins SSPA Service Award

SSPA Announces WebStar Service Awards Winners

SSPA and WebEx Team for Special Trial Offer of WebEx Support Center Service to Support Association’s 20,000 Members

SSPA Provides Unique Sponsorship Opportunities

Service & Support Professionals Association (SSPA) Welcomes Axeda Systems as New Member

SSPA Announces RightNow Technologies As New SSPA Vendor Member

SSPA Conference @ San Diego- Web Support Strategy and Implementation

Lockheed Martin Earns Support Center Practices (SCP) Certification

SSPA Conference @ San Diego- SCP Best Practices Workshop

Gateway Keynote Speaker Selected for SSPA Conference@San Diego

SSPA Certified Support Manager Course Certifies over 200 Managers in Successful First Year

SSPA Conference @ San Diego- SCP Certification Programs Workshop

SSPA Conference @ San Diego- The SSPA Eservices Standard Workshop

CIO Magazine Research Editor Keynote Speaker- SSPA Conference@San Diego

Nokia Earns Prestigious Support Centre Practices (SCP) Certification for EMEA Technical Assistance Centre

World-Class eService to be Featured at SSPA Conference@San Diego

Lockheed Martin Earns Support Center Practices (SCP) Certification

SSPA Conference@San Diego to Feature Best Practices in World-Class Service Delivery

Reynolds & Reynolds Earns Prestigious Support Center Practices (SCP) Certification

SSPA Conference@San Diego to Feature Defining World-Class Service

Xerox Corporation Earns Prestigious Support Center Practices (SCP) Certification

Multiple Mercury Interactive Support Centers Recognized For Delivering Highest Level Of Customer Satisfaction

SSPA Selects Keynote Speaker for San Diego

Candle Earns Renewed Support Center Practices (SCP) Certification in Two Geographies

SSPA Announces Astea International as New SSPA Vendor Member

SSPA Announces Netopia, Inc. As New SSPA Vendor Member

SSPA Launches Research Report

Trend Micro Is First Antivirus Software Vendor to Earn Prestigious Support Center Practices (SCP) Certification

SSPA Launches Market Report

SSPA Community Members Increase 82% in 2002!

AspenTech Earns Prestigious Support Center Certification

ePeople Teamwork 4.5 Reduces Time to Resolution for Organizations that Support Complex Products

Unique Early Bird Special Offers for SSPA Conference@San Diego

SSPA Provides Unique Sponsorship Opportunities

ePeople Integrates WebEx Support Center to Reduce Cost and Time of Resolving Complex Customer Support Issues

Outstanding Web Site Service Will Be Recognized - WebStar Service Awards

SSPA Report Outlines New Opportunities for Outsourcing

SSPA Report Defines World-Class Support

Software AG Earns Prestigious SCP Certtification for Fifth Consecutive Year

Industry Articles Highlight SSPA News

SSPA Launches New Online Membership Planner

Best Software Customer Support Center Receives SCP Certification for Fifth Consecutive Year

SSPA News is Launched Globally

Cognos European Support Services Earn Support Center Practices (SCP) Certification

Aspen Technology Recognized With STAR Award From SSPA

Network Appliance Receives Support Center Practices Certification for Second Consecutive Year

SSPA Presents STAR Award to McKesson Corporation

Mercury Interactive Receives Second Consecutive SSPA STAR Award for Excellence in Customer Service

SSPA Presents STAR Award To EMC

SSPA Presents STAR Award To CompuCom Systems, Inc.

SSPA Connect: First Web-based Member-to-Member Support Service Goes Live Linking 2,200 Member Support Centers

SSPA Presents STAR Award To Reynolds and Reynolds

SSPA Presents STAR Award To Advanced Solutions International, Inc.

SSPA Presents STAR Award To SupportSoft for Software Innovation

SSPA Presents STAR Awards for Customer Service Excellence

SSPA Provides Unique Sponsorship Opportunities

SSPA Launches Center of Support

Service Stategies Corporation Becomes A SSPA Conference@Savannah Gold Sponsor

Kanisa Becomes A SSPA Conference@Savannah Gold Sponsor

ePeople Demonstrates Commitment to Support Industry with SSPA Conference@Savannah Gold Sponsorship

The Future of The Support Executive Presented at SSPA Savannah

SSPA Europe To Host London Service Strategies Summit: An Event for all European & UK Executives

Microsoft Customer Central Joins SSPA

Motive Communications Becomes A SSPA Conference@Savannah Gold Sponsor

SSPA Announces SSPA Connect Advisory Board

SSPA Conference @ Savannah - Best Practices User Workshop

SSPA Conference @ Savannah - Training Investment into Company Savings Workshop

SSPA Report Reveals that Backlog May be Costing Support Organizations Millions

SSPA Conference @ Savannah - Certification Programs Workshop

Reynolds and Reynolds Presents at Annual Service and Support Professionals Association Conference

SSPA Conference @ Savannah - Customer Satisfaction Benchmark Workshop

Delivering World-Class Service in the Future Sessions Presented at SSPA Savannah

SSPA Advisory Board Adds Key Executive From McKesson Corporation

SSPA Connects With ePeople

SSPA Selects Keynote Speakers For Savannah

Oracle Corporation Joins SSPA

SSPA Board of Directors Adds Key Executive

SSPA Savannah to Offer Future of Managing People Sessions

The Future of Customer Demands Presented at SSPA Savannah

SSPA Savannah to Feature Future of Support Technology Sessions

SSPA Advisory Board Adds Key Executive from Speedware Corporation

SSPA Certification Training Launched in Malaysia

SSPA Appoints New Director of Research

SSPA Provides Unique Sponsorship Opportunities

CRM Industry Awards 2002 ... and the Winners are ...

SSPA Announces Participation at ICCM- International Call Center Management Conference & Expo

Bill Rose Recognized as Industry Champion of The Year 2002

SSPA Announces Tech24.com As New Service Vendor Alliance (SVA) Member

SSPA Announces noHold, Inc. As New SSPA Service Vendor Alliance (SVA) Member

The SSPA Horizons World Conference: The Crystal Ball of Worldwide Support Services

Call For Nominations- SSPA 2002 STAR Awards

Sybase, Inc. Wins WebStar Service Award

SSPA Announces Eyretel Inc. As New SSPA Service Vendor Alliance (SVA) Member

Best Software, Inc. Wins WebStar Service Award

Made2Manage Systems Wins WebStar Service Award

SSPA Announces eHelp Corporation As New SSPA Service Vendor Alliance (SVA) Member

Cognos Wins WebStar Service Award

WEBINAR TO ADDRESS THE CHALLENGES OF SUPPORTING COMPLEX PRODUCTS OVER THE WEB

Mercury Interactive Receives Second Consecutive WebStar Service Award

SSPA Announces WebStar Service Awards Winners

SSPA Certified Support Manager Course Now Available

SSPA Announces TuVox As New SSPA Service Vendor Alliance (SVA) Member

SSPA Provides Unique Sponsorship Opportunities

SSPA Releases New Support Sense Booklet

SSPA Sets Conference Schedule For 2002

SSPA Selects Keynote Speakers For San Diego Summit