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Research Home View all Technology Best Practices Blog: Eye on Service RFP Library Catalog (PDF)


 

SSPA Research provides in-depth analysis on the hottest topics facing SSPA members, including industry trends, operational best practices, and support technology selection and implementation, and ROI. For a complete list of all SSPA Research titles, view the Research Digest, updated quarterly. In addition to technology focused research and documented operational best practices, SSPA Research also offers a library of ‘best practice’ RFPs to help members jump start technology selection projects.


New Research: SSPA Members Only
December 2008:

Member Collaboration: Support Ratios
Ratio of TSEs to Customers; Knowledge Engineers to TSEs

November 2008: VC Funding for Service Automation Slows
Largest Investments Made to Green Energy and Biotech/Healthcare
November 2008: What I Heard: Service Technology Trends
Conversations from the 2008 AFSMI, SSPA, and TPSA Fall Conference
October 2008: Recognized Innovator Awards: Green Edition
Virtual Centers, Eliminating Onsite Visits, Field Schedule Optimization

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Can embracing the movement build customer satisfaction? Read “Building Loyalty in a Web 2.0 World”
Technology Services Europe 2009,
April, Barcelona

Technology Services World,
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Recognized Innovator Awards Press Release Industry Blog by John Ragsdale ... Blog on! Industry Blog by Thomas Lah ... Blog on!