*Please note that we are in the process of rebranding our research templates to reflect the TSIA name. Full rebranding will be in effect Q1 2010.
SSPA Research provides in-depth analysis on the hottest topics facing SSPA members, including industry trends, operational best practices, and support technology selection and implementation, and ROI. In addition to technology-focused research and documented operational best practices, SSPA Research also offers a library of ‘best practice’ RFPs to help members jump start technology selection projects.
| New Research: SSPA Members Only |
| February 2010: |
An Analytic Approach to Knowledge Management
TSIA Members Avaya and Symantec Create Analytic Scorecards for KM Effectiveness
Author: John Ragsdale, VP of Technology Research, TSIA |
| November 2009: |
Creating a Converged Services Infrastructure
Enabling the Next Generation of Service Offerings
Author: John Ragsdale, Vice President of Research, TSIA |
| November 2009: |
Profiles in World-Class Service
2009 TSIA STAR Awards for Service Excellence
Author: John Ragsdale, Vice President of Technology Research, TSIA |
| October 2009: |
Recognized Innovator Awards: Fall 2009
Innovation in Battling Complexity, Product Consumption, Service Economics
Author: John Ragsdale, Vice President of Research, SSPA |
| July 2009: |
Market Overview: Web Collaboration
Ten Distinct Modules Comprise this Popular Support Technology |
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