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SSPA Research provides in-depth analysis on the hottest topics facing SSPA members, including industry trends, operational best practices, and support technology selection and implementation, and ROI. For a complete list of all SSPA Research titles, view the Research Catalog, a PDF document updated quarterly. In addition to technology-focused research and documented operational best practices, SSPA Research also offers a library of ‘best practice’ RFPs to help members jump start technology selection projects.


New Research: SSPA Members Only
June 2009: Driving Self-Service Success with Rich Media
SSPA Member Adobe Systems Leverages Video to Bring Knowledge Alive
June 2009: Field Engineers
The Service Business Stimulus Package
June 2009: Spring 2009 Star Awards
June 2009: 2009 SSPA Member Technology Survery
Adoption, Satisfaction and Planned Spending for Service and Support Technology
June 2009: The Services Dashboard

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Technology Services World 2009 Las Vegas
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ServiceMax cures your Top 10 Field Service Headaches
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